Customer service went above and beyond…
Customer service went above and beyond to resolve my issue in a professional and timely manner! Thank you!
By shara P.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
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298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Primejackets is listed under Clothing & Underwear in San Jose, California.
Primejackets (primejackets.com) has 298 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 133 reviews with 5 stars · Clear filters
Customer service went above and beyond to resolve my issue in a professional and timely manner! Thank you!
By shara P.
Excellent customer service. Jacket was good quality.
By Jomcka
Customer Service was great. Ordered two suits that came in with the incorrect size. Spoke to the customer service department to get a full refund
By W W.
Purchased a jacket and when I got it, it was too small. I contacted the company about the issue and I was pleasantly contacted very quickly. They offered to help me get the jacket in the right size. Very easy.
By Consumer
Hi I recently bough leather jacket but there was couple issue after that I contacted with customer service and they offer me partial refund and coupon which is convenient for me.Also they were responsive to my message.I liked the service
By Enes A.
I really liked the material on the jacket! And the customer service is phenomenal -10/10.
By Adam M.
I purchased a New Jersey Devils Stadium series jacket, when it arrived it didn't fit. The staff at Prime Jackets was helpful and arranged a refund immediately. They were professional and showed tremendous concern for my disappointment that the item did not fit.
By mark H.
Great company to get goods from highly recommended. Quality stuff
By Jonathan G.