primallifeorganics.comReviews of primallifeorganics.com

Love their product, but customer service is absolutely awful. There is no phone number or email address for a real person, only canned AI responses, I ordered over a month ago and have yet to get a shipping notice or my order. When I try to contact them via the email they have on their website, I receive a response from the Claire bot with the exact same response each time. There is also no way to cancel the order.

I have a subscription to their tooth powder because I love the product. I have had the WORST customer experience ever. They took my money 2 weeks ago for subscription and I have called twice to find out when they will ship. On 8/28/26 & 9/1/26 I called. NO ONE SPEAKS GOOD ENGLISH! I spoke with 2 Reps on two different dates and could hardly understand them! I was told both times that the product would be shipped and it still hasn't. What is wrong with this company. Why should I have a subscstiption to a product that doesn't ship and with a company that doesn't speak English. When product finally arrives I will cancel my subscription

The products are great, but I will find another brand to use just like theirs. The lack of customer service is maddening. Received the wrong products on a subscription order and tried contacting them, what a joke!! The phone number on the website is disconnected and they claim they will reply by email WITHIN 3 DAYS!! The chat is an AI bot that kept telling me to LOG IN TO MY ACCOUNT, when I already WAS LOGGED IN! They need to spend more on a better chat robot or actually provide live help. As of not I have a subscription that I cannot seem to cancel. Should ahev read the reviews here BEFORE I gave them my cc info.

They just started spamming me with nonstop emails, not sure how they even got my email but seems shady, I'd avoid this company

Fantastic products but absolutely horrible customer service - not honoring buy one get one free, check out is highly confusing. It seems to be confusing on purpose. They overcharged me for shipping when the screen before said shipping was free. When I contacted then, they said we don’t have free shipping unless you spend $99 or more. All I wanted was $6.50 reimbursed to me for shipping charged to me. If they had done that, I would’ve tried to redeem my view of this company. I hope to find a much better competitor.Do not use them. I also believe they overcharged me on my credit card, but there’s no use in fighting it. They’ll probably fight for what to a really good company would be such a simple thing to refund. You’re not satisfied? OK here’s your five dollars or $10 or $20 but not primal life. .Quite disappointing because I used to have such a high regard for their products and their company.

I asked them for test results pertaining to lead or arsenic levels in their products and they told me that information was proprietary. Like heavy metals are the secret sauce. Also alarming is that the customer service agent said the ionic form of lead is not bioavailable so you don’t need to be concerned. Google that and you’ll realize they’re wrong. I found a third party source where I finally saw their lead levels are upwards of 7,000+ppb of lead in their KIDS products! People this isn’t a joke and this company doesn’t actually care about transparency or that they are slowly poisoning you.

Received Dirty Mouth Gum Drops with tamper seal missing along with expiration/lot #s different on the box and the bottle. Called Primal Life and no one will help. Asked for manager to intercede. Received email today from Jaime at Primal Life, a manager. Says cannot help, won't tell me it is safe to use and no refund or replacement. Lot numbers/exp. dates differ by one year. Bottle exp. in 2026 but packaging says 2027 so you are paying for a product that expires much sooner. I will never use them again as they are not transparent and making mistakes that could harm your health.

Electric toothbrush breaks immediately They private label a really shoddy electric toothbrush and call it "bamboo" - it is plastic. If you look closely at the buttons on this toothbrush, you will see that you can find the exact product online all over the place with other branding on it. I assume this is a shit product that they put their label on and charge customers at least 500% above what they paid for it. I purchased this expensive toothbrush and it broke within 2 days, so they send out a replacement. 6 months later, it also broke. They refuse to refund me because they only guarantee the product for 30 days. Please, buyer beware - this company is part of the problem we have globally with companies prioritizing profits over everything else, including the health of the planet. Plastic and chargeable batteries have a huge impact in the landfills, and this company is happy to continue this cycle of selling and thus creating literal garbage. Get a Phillips Sonicare Diamond Clean - the one I had previous to falling for primal life organics marketing lasted 8 years before wearing out. shame on you, PLO.