Price Self StorageReviews of priceselfstorage.com

PO Box 27615, San Diego, California

Write a review Directions Website

The Fair Hearing score

4.5/ 5

Excellent

228 reviews

Price Self Storage4.5Excellent

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Price Self Storage

Price Self Storage is committed to providing you with professional, affordable self-storage solutions for your personal or business needs. Our thirteen sparkling clean self storage facilities in California come fully equipped with a wide range of storage unit types, ensuring you that you’ll find the perfect one for your needs.Our affordable self storage facilities are designed with your storage needs in mind. Ranging in storage unit sizes from small over medium to large, we know you’ll find the perfect storage unit for you. Our modern self-storage facilities offer you state-of-the-art security features, ensuring your belongings are securely protected inside of our storage units.If you’re looking for affordable self storage and peace of mind for your personal or business storage needs, you can count on the dependable team at Price Self Storage.

Price Self Storage (priceselfstorage.com) has 228 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: priceselfstorage.com
Website: priceselfstorage.com
Category: Shipping & Logistics
Location: San Diego, California
Listed on The Fair Hearing: 2026

More in Shipping & Logistics, California

Write a review

Apr 27, 2018

I have had difficulties every time I've…

I have had difficulties every time I've gone to the storage facility. The first time I went there I was on lunch break and I wanted to pay for the unit I had reserved online only to be told I wasn't reserving a unit in particular, but a group of units. I told the Price associate I was short on time, but very decisive, so I asked her to just show me two units and I would pick one, which I did. After the contract was written and I was about to pay for it I noticed the price was higher than what I had reserved online. only then was I told that the unit I chose was not included in the online promo I'd reserved. they tried to make me pay more for it, but I asked that Price included that unit because it was not my error that she showed me something that wasn't. This required several calls to her supervisor. He eventually approved that unit at the price for which I reserved it, but the associate then had trouble redoing my contract because the system wouldn't except that unit for that price and required four more calls to the supervisor. My very simple request of paying for the unit I had reserved turned into a two hour ordeal and caused me problems at work. The associates I watched interact during my first two visits to the office were not very kind to one another and they seem frustrated and unhappy. I can't say that I blame them because it seems like they aren't trained adequately. The last time I went to the unit 4/24/18 there was a really sweet, outgoing associate in the office, but one elevator wasn't working and after dragging my cart across the parking lot the other elevator it wouldn't except my access code. I then had to drive the cart further all the way to the office to get her to let me in with her code. The facility is clean and I feel safe I just think they need to train their staff better and iron out the details.

By Terri

Response from Price Self Storage· May 2, 2018

Terri, We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. All reviews are important to us, and reviews help us identify ways we can improve. The experience you describe is contrary to our mission to provide excellent customer service. Obviously, some things could have been done better on your initial visit. However, it is true that not all promotions are available for all units. Thankfully, we were able to accommodate you on the pricing that you were expecting, but we regret that it took longer than expected. As for the elevator, we work with a third party for repairs and maintenance and make every effort to limit the impact to our tenants. The last thing we want is for you to be inconvenienced. We’re very sorry that your experience was less than stellar and hope that you’ll be patient while we address some of these issues and follow up with our staff to ensure they are providing you with accurate information and excellent customer care. Kelly M. – Marketing Manager ([email protected].)