Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
25 reviews
PrialtoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prialto is the world’s leading subscription-based managed virtual assistant service. We provide our members with a system of support, not a single point of failure. No individual virtual assistant provides the support, continuity, and enterprise-level security that Prialto delivers. Headquartered in Portland, Oregon, we deliver professional executive assistant services on a flat monthly fee, connecting businesses worldwide with the most talented remote executive and administrative assistants. We handle a wide range of administrative tasks, including calendars and schedules, inbox management, expense tracking, travel planning, sales support, and more. If your needs can be documented, repeated, or templated, there's a good chance we can help.Our U.S.-based Engagement Managers continually optimize your service, while talented, educated employees in our offices in the Philippines, Guatemala, and Kenya provide your day-to-day support.Our virtual assistant service is built on the Prialto Managed Model, combining people, processes, and technology to create better administrative experiences. Experiences designed for continuity, consistency, and scalability. Prialto exists to positively amplify people, from every executive who uses our service to every employee who delivers it.Come see why we're different.
Prialto (prialto.com) has 25 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
25 approved reviews, newest moderated first
Prialto provides reliable, execution-focused support with a model that ensures continuity—there’s always backup in place, so there’s no downtime or loss of knowledge. Over the past 8 years, they’ve supported our business across a variety of roles with consistent quality. Their team managers are excellent partners, always proactive and easy to work with. I highly recommend Prialto for any business looking for dependable, scalable support.
By Rosalyn A.
From the onboarding to the introduction and kickoff with my new PA, the Prialto staff has been proactive and helpful, helping me to start seeing ROI right out of the gate. As the workflow has developed, they have brought ideas to me for additional items to be moved off my plate, and I have yet to delegate something that wasn't taken over and performed very well.
By D. A.
Rizza is responsive, proactive and attentive. 4 instead of 5 star because quality drops off when Rizza is OOO.
By Nick
From the first moment I chatted with the Prialto team, it was clear they take care of their staff including their VAs. My VA has been so lovely and very easy to work with, and all feedback I gave her was well received. I appreciated there were no hardcore pushy sales tactics in the discovery call - just good sales practices to help you make a decision. This service is a great and a reasonably priced option if you want to hire a VA but don't want the time-consuming and complex logistics of hiring somebody directly.
By Rebekah M.
My part-time assistant feels like full time. He's always available when needed.
By Khouri, D.
I've been very pleased with Prialto. I had an assistant experience in the past with a firm that was more strictly a "match maker", and I was responsible for onboarding and management. The reason I need an assistant is because I am trying to reduce the time I need to spend on things I shouldn't be doing, not increase it. Because I went with Prialto, a proven firm that specializes in this space, we followed their onboarding process, which made life a lot easier. Then, when the first assistant left, they had processes in place and did all of the work to find me another person and transition them in. The change was practically seamless for me, and the replacement assistant is terrific and doing great work. When she needed to take a little time off, they had a backup person ready for me to cover her while she was out. Amazing. Again, seamless from my side, and everyone is kind and cares about doing great work. Yes, I'm paying a lot more than I would if I were to hire someone directly, but it's been 1000% worth it.
By Dawn M.
I have been working with Priato now for over 10 years . They establish a system process for an outsourced VA that really works.
By Allan L.
Working with Prialto was a delight. Everyone was responsive and hard working. The work was always done promptly and with much communication. Would recommend.
By Dylan
