Premium Parking - United StatesReviews of premiumparking.com

I called customer service for a receipt, and it was so simple and easy. There is nothing like a great customer service experience, especially nowadays.

While I have given a 5 star rating it is not because of the painless experience as it was not quite that! It is for the Customer Service I received. This is the second experience with using Premium Parking and receiving an invoice for "No Permit" which was false. My 5 star rating is based on the customer service I received (both times) when I contacted them via email AND phone to dispute the error. In each case, I had all my facts, payment receipts and email receipts to support my case. The Customer Service Reps were very professional in handling my dispute and both were successfully resolved without further issue. My thanks in particular to Ms. Micah Dizon, Customer Support Specialist, who handled my call on 7/25/25 and provided the necessary details to close out my late notice parking invoice.

Easy to use. Suggest creating an account to manage the time and get receipts. Since i sid not, i emailed for a receipt. They responded very quickly with what i needed.

Micah was very helpful as far as verifying that an issue I continue to be billed for was previously taken care of. she took the time to send me a screenshot of what was in her system so that I have it as proof.

Kimberly went above and beyond to help me update my account and ensure my Lee County Parks parking pass was all set. She was so friendly and made sure everything was set up properly!

The parking experience was terrible. For whatever reason, even after entering the license plate number (I was driving my husband's car this particular day) and processing the payment, the payment was applied to the car associated with my phone number instead of the actual vehicle i was parking and paying for. This resulted in me getting a $75 bill sent to my home, even after paying $11.50 for less than 2 hours of parking in Mobile, AL, not like Los Angeles or New York City. I paid less in big bustling cities and had none of this hassle. After sending in my proof of the posted payment on my bank account i was told this was insufficient evidence for my PAID parking!! And if I didn't pay in 3 days time I would end up having to pay over $100 in additional late fees!! All this after already having done my part and paid for my damn parking. This furnishing of different means of documentation went around and around for several days. I don't know about anybody else, but I work all week and can't make it to my bank before they close at the drop of a dime. I was told I would need to furnish a physical document from my bank showing the posted payment, you know the thing I had already sent them via photo. I will give five stars because Miss Cynthia in the customer service dept was a tremendous help in getting this issue resolved for me. She was able to pull up my pant and it corroborated everything I said I'd done. She was kind enough to explain what happened and said that it does happen quite frequently. The way this process works just feels like another attempt by a business to fanangle even more money out of our pockets, not sure why they bother to ask customers to input the license plate of the vehicle you're parking if they're just going to default to a different vehicle based on your phone number, maybe they should consider fixing that-- BUT Ms. Cynthia was wonderful.

Micah helped me with my situation and was very clear and made the process very easy. 5/5

Micah was very helpful in getting me the information that I needed. She provided excellent customer service.