Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
414 reviews
Premium Parking - United StatesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 358 reviews with 5 stars · Clear filters
Kimberly was excellent on the phone. Extremely polite and helpful with my online set up for my Annual Lee County Parks and Rec parking pass! Thank You Kimberly for your patience and kindness... Happy New Year!
By Anna T.
I was having trouble with my residential parking pass, and support responded lightning fast with the information that I needed. Saved me from a lot of worry!
By Gretchen
The representative was helpful, polite and resolved my concern. I'm thankful to have spoken with a real person and not AI.
By Julie K.
My problems were handled quickly and efficiently.
By Kevin B.
When call for assitance, Kimberly was incredibly helpful by attentively listening, responding with patience, and resolving all concerns; making my experience very pleasent.
By Miller
I parked my car with an ADA tag and attempted to pay. Twice the screen read “Verifying Handicap Free Time Usage” and reverted to the original screen with no other information on how much to pay if anything. Needless to say I received a citation for expired parking. I called customer service and spoke to Kimberly and she walked me thru appealing the ticket which was approved and the ticket voided. I was not sure of the written explanation I received and spoke again to Kimberly for an explanation and confirmation. Her patience in explaining, professionalism and customer service were exemplary.
By Selma
RESPONSE WAS VERY QUICK, ACCURATE, AND ON A HOLIDAY DAY. ALL GOOD - MUCH THANKS FOR YOUR PAYING ATTENTION TO MY NEEDS.
By debra
Thanks for the quick response Ashleigh!
By MS
