Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
414 reviews
Premium Parking - United StatesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 27 reviews with 4 stars · Clear filters
There was an issue about paying for 2 additional hours at the time of the parking. It has now been resolved. I feel confident that if there is any issue in the future that it can be resolved.
By customer
Response from Premium Parking - United States· Feb 11, 2026
We would like to learn more about your situation and hopefully change your experience. Please email our Director of Customer Support the details of your experience. [email protected]
It would have been 5 stars, except that reserving a spot and paying in advance does not guarantee a spot in the parking garage. After years of paying for monthly parking, my employer is moving, and I only needed 2 days' parking in the next month. Kimberly on customer service chat was very nice and professional.
By Piper
Kimberly helped me resolve an issue with the payment portal! I was so grateful for her timely response.
By Lesley M.
The Premium Parking APP was defective. The payment process confusing. The customer service support was very good. Thank you.
By Alexander A.
My call was handled very well! I did not have much information besides an email and the representative found out exactly what I needed. The entire process took no more than 15 minutes. My phone representative was pleasant and efficient!
By Eric N.
The staff from service support team was great, knowledgeable and helpful, also went out his way to coordinate with another team to successfully close my case with mutual satisfaction.
By Steven W.
Spoke with premium parking agent Jan. He was extremely helpful in resolving my issue. He was very professional and cordial and called me back with a solution as he said he would.
By Customer
Due to a computer glitch, my parking was never validated and I was sent a parking ticket. I had proof of the glitch, and sent it in for a dispute. After a month of not hearing about it, I sent a follow up. Almost immediately I got an email saying that they would lower the ticket price. I called to further prove the glitch and was connected with Jan. They were beyond helpful and patient while we waited to be transferred to the proper channels. After waiting, Jan called back and was able to get the ticket cancelled. Thank you Jan- you truly went above and beyond! (5 stars for Jan)
By Lexie D.
