Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
414 reviews
Premium Parking - United StatesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
US based leader in gateless digital parking. Not to be confused with "Premium-Parking".We live at the intersection of parking and technology. We are a technology company, a parking operator, and network of parking advisors to bring it all together. We built our own custom cloud-based parking management software to run our locations—now you can use it to upgrade yours. We offer an enterprise-class agile solution that's simpler, more powerful and more affordable than the disconnected hardware and app-based offerings of the legacy parking industry giants and venture capital dorm room startups.
Premium Parking - United States (premiumparking.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 358 reviews with 5 stars · Clear filters
Kimberly was wonderful and quick with fixing a problem i made, thank you
By Am
Response from Premium Parking - United States· Apr 21, 2026
Outstanding review! We sincerely appreciate your time in providing us this valuable feedback.
After fighting the phone tree to actually reach a live person, Cynthia was kind, professional and effective at solving my problem. When receiving a citation it’s incredibly difficult to communicate once you receive their canned response which didn’t address the stated issue at all. It was a canned AI response bot and there was no way to reply or contest their decision. I believe this is on purpose so that you’ll just pay it even if they’re wrong.
By Jackie K.
Response from Premium Parking - United States· Apr 22, 2026
Thank you for your review. We strive to elevate these opportunities to our product department to improve our services. Thank you for this feedback as its incredibly valuable to us.
I reached out bc I was having trouble adding time to my reservation. Leo responded promptly even though I first messaged at 1am and then again at 5. Both times he got back to me within minutes and was very kind and patient. The parking was easy and convenient, it was just really late/ early in the morning so I missed the small details, but Leo helped and I was able up extend my time without worry
By Kiera T.
Response from Premium Parking - United States· Apr 22, 2026
Excellent review. We sincerely appreciate the time you spent providing this feedback.
I had an issue with using the app to pay for parking. I didn't expect to actually get anyone on the phone, no less that they would solve my problem. But I reached someone quickly, and they were knowledgeable and helpful, and solved my problem. Very impressed!
By Leslie G.
Response from Premium Parking - United States· Apr 17, 2026
Excellent review! We sincerely appreciate you taking the time to provide this feedback.
Love that I always get to speak with live real human whenever I have questions and they are always available anytime! Leo Abundo jr was amazing! He answered all my questions and was very patient with me!!!!
By Kulaea
Response from Premium Parking - United States· Apr 16, 2026
Excellent review! Thank you so much for the review.
I had an issue with payment and the phone support was very helpful. I had to wade through some frustrating menus but the person I eventually spoke with was very helpful and resolved my issue.
By Brandon
Response from Premium Parking - United States· Apr 16, 2026
Excellent review! Thank you so much for the review.
Cynthia Alagao Was able to fix my subscription while on the phone with her. It was done fast
By Roberto M.
Response from Premium Parking - United States· Apr 14, 2026
Thank you for the review! Your feedback means a lot to us.
Great and faster service
By Jhoval L.
Response from Premium Parking - United States· Apr 14, 2026
Thank you for the review! Your feedback means a lot to us.
