Great team!
Helpful and responsive team. Great to work with
By Ryan J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Helpful and responsive team. Great to work with
By Ryan J.
Jerry Frate did a great job again. I hope I don't have to do this again but If I do I'll give Jerry a call.
By Marc B.
Our Experience with your broker Jeanie Nasello was the best we could ever ask for. I have recommended her and will continue to send any business to her. Thanks for making this process awesome.
By Thomas L.
I needed to purchase a new house before I could sell my previous house and Cheryl Barnum facilitated this transaction skillfully. My only problem with Premium was the way in which they interacted with my employer because it required many phone calls to obtain the required information. One or two should have been sufficient. The dog ID gift was an excellent and thoughtful thing to do. All in all everything proceeded almost as smoothly as possible.
By Jeffry S.
We had an amazing and easy experience with premium mortgage. They helped us through our first time home buying with ease. We were grateful they were there for us every step of the way. We highly recommend you use their services.
By First T.
Easy to work with everyone, answered all of my questions quickly and accurately. Even when things were missed or annoying, they were always upfront about what was going on. Absolutely on top of everything. Overall, they made the process as easy as I could be, I think. As a first-time home buyer, the complexity of the transaction is intimidating, and the amount of paperwork is astounding. It's all there to protect everyone's interests, and I'm very glad to have had them to take care of the details.
By Greg S.
My experience with Sayuko Oishi to start the whole process of obtaining the mortgage was a pleasure. She made me feel comfortable and was excellent at explaining everything. She really did have my best interest at heart and I sincerely appreciate it as a first time home buyer. Rebecca App was also thorough and efficient with all required paperwork, etc. and a pleasure to deal with as well. My realtor, Steve Wrobbel from Nothnagle recommended Sayuko and I can surly see why - she really went the extra mile for me and my situation. Thank you to the whole team at Premium Mortgage. Mary B.
By Mary C. B.
Very timely and professional services. Easy to understand and work with.
By Lisa S.