Great experience
The mortgage process with Premium was smooth and problem-free throughout. They were timely, accurate and responsive and offered competitive interest rates.
By THOMAS M.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 667 reviews with 5 stars · Clear filters
The mortgage process with Premium was smooth and problem-free throughout. They were timely, accurate and responsive and offered competitive interest rates.
By THOMAS M.
My wife and I recently used Premium Mortgage on a home we purchased in Webster, NY. The individuals assigned to us were knowledgeable, personable, and most importantly trustworthy. I would use them again in a heartbeat, and I would encourage others to do so!
By Mr. O.
Easy to work with, great customer service
By Jesse T.
Cheryl was amazing... Definitely recommend this company. Efficient and helpful!
By Kevin
I am extremely pleased with the service we received during the loan process for our new home. Communication was clear and timely and we truly felt cared for by the loan officers & processors. Thank you for helping us make our dream of homeownership a reality!!
By Aimee D.
Premium mortgage makes buying a home a piece of cake. They are very informative and prompt at answering all your questions. They don't leave you wondering or in the dark about anything. Everyone I had to deal with was so friendly. I am now officially a homeowner within 2 months, painless process!
By JONATHAN R.
Everyone that we worked with was super helpful and very responsive.
By Ted J.
They know our business and they make it theirs. Building relationships one loan at a time.
By Robert M.