Great Experience
The team was very efficient and kept me informed every step of the way. I would highly recommend them.
By KEVIN
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 667 reviews with 5 stars · Clear filters
The team was very efficient and kept me informed every step of the way. I would highly recommend them.
By KEVIN
I am a first time home buyer, and had many questions about the process along the way. I worked with Jackie Ruotsi who provided so much helpful information and made the process as painless as possible. I received quick responses anytime I had a question. I'd refer Premium to anyone.
By Nicholas B.
Sayuko Oishi was an absolute pleasure to work with! Thanks! We love our new home :)
By DOUGLAS A.
Our experience with Premium Mortgage was outstanding. First class customer service. Very professional staff! Donna Maxwell is the best!!!
By John S.
I have gone through the mortgage process at least 4 or 5 times over the past 20 years - either buying, selling or refinancing. The process is pretty much the same. It is very important for me to have periodic updates on the status of my loan/closing. Some places do not do this, and you are left wondering what is going on. With Premium mortgage, I was updated usually the day I asked for any information. At most it was the next day. They have excellent communication within their own group and as well with the customer. That is very important! I would definitely recommend them to anyone looking for a mortgage.
By Taylor96
Efficient, knowledgeable and very friendly staff. Great experience, will recommend to everyone.
By Almaris M.
We had a great experience with Premium! Excellent service and a quick painless closing. I would highly recommend them.
By Katie S.
the girls were very helpful. made first home purchase very painless.
By RONALD N.