Darlene Williams and Jane Zimmerman …
Darlene Williams and Jane Zimmerman went above and beyond my expectations to get my mortgage processed in a very quick fashion.
By Polly G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Darlene Williams and Jane Zimmerman went above and beyond my expectations to get my mortgage processed in a very quick fashion.
By Polly G.
I worked with Joel and Brandon. Everything was fast and efficient. No hidden fees or misleading information. If you live in WNY, I recommend Premium Mortgage.
By Darin
Best experience I have had in quite some time. Would recommend their services to anyone!
By John M.
Nancy and Tracy did a fantastic job accommodating a very fast, 5 week close process. They were quick with email & phone responses, and kept us in the loop the entire time. I have now used premium mortgage twice, and for the second time, they have made the home mortgage process go flawlessly.
By Mike G.
Was a pleasure to deal with.
By Richard F.
I give 5+ stars. Love these people. They went above and beyond for us to make sure we got our home. TY TY TY
By Leonard S.
I loved my experience with Premium Mortgage! They are very pro-active in getting a home loan work for people! I wouldn't have my home if it wasn't for Premium Mortgage!
By Clifford F.
Sincere, honest, accurate and quick to respond. They always get back to answer your questions quickly and they educated us in the procedures, with easy to use terms we could understand. They would even call to update us frequently, so we were never waiting and would wondering.
By Eric H.