Made the process simple and …
Made the process simple and straightforward.
By Mitchell M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Made the process simple and straightforward.
By Mitchell M.
Nothing but good things to say. Everyone was more than helpful during the process of buying our 1st home. They were very efficient and quick about getting the needed paperwork to us and processed. Every time my wife or I had a question, they the staff were quick to respond and helped us to understand what was going on. Thank You So Much!!!
By Mr. M.
The people at Premium in the office I went to in Buffalo, are amazing to work with. They are organized and really know how to get the deal done. Very appreciated!
By Michelle L G.
They were great, very easy to work with!
By Donald I.
They were awesome
By Daniel W B.
I had a very tricky situation that no other lender was willing to help me with. I was lucky enough to be recommended to Amy and her team by my realtor. Amy stepped up and made it happen!! The confidence that Amy and her team had to get it done was invaluable to me. I always felt like I was in the loop and any questions I had were promptly responded to. Can't recommend them enough!!
By Ryan C.
I am so glad that we worked with Annette Kopp at Premium Mortgage. She is extremely knowledgeable and accommodating. She was available at all hours of the day to work around my husband's and my work schedule. She always got back to us in a timely manner and took time to explain to us anything we had any questions on. Also, I am super impressed that we received our clear to close on a Saturday. I was expecting Monday when I heard we had been cleared. Our first mortgage process over 5 years ago was extremely stressful. Annette assured us it would be a much better experience and it 💯 was.
By Eliza K.
We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time was of the essence since our house had sold and the offer on a replacement house was about to expire. Granted, our credit file was "complicated", but regardless, what the bank couldn't provide in three months, Premium came through in 4 weeks. We got the VA loan, closed on the house and we've moved in ... Done! The process was orderly and professional and in the end, successful!
By Robert W.