Amy was easy to work with and very …
Amy was easy to work with and very personable. She was on top of all of my paperwork, questions, etc. Everyone at Premium was great to work with. Keep it up!
By Holly
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Amy was easy to work with and very personable. She was on top of all of my paperwork, questions, etc. Everyone at Premium was great to work with. Keep it up!
By Holly
Thank you Dylan Randall for making my experience getting a mortgage pain-free! Your expertise, timely responses, and professionalism were greatly appreciated. Thanks again!
By Danielle L.
We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so that we could ultimately get approved with no contingency, within the 48 hour bump window. Had we worked with a bigger bank, I'm pretty sure we'd have lost the house. Donna was responsive and attentive, from start to finish, and was everything I could have hoped for in a broker.
By Peter F.
Very professional. Transparency and excellent attention
By Estibaliz Goni G.
Mr Fronczak and staff all the time were very helpful and very professional I was quite impressed with Mr Fronczak the way he handled our purchase beyond mortgage process Thanks.
By Tassaduq K.
Very professional and personal. Did their best to expedite the process and minimize the hassles. Karen was great!
By David G.
A big thumbs up to Premium Mortgage! My first contact with Amy Bell was very professional, positive, and reassuring that I would be in good hands working with her and her team. My questions were always answered promptly and with clarity. Tina Burke is a great asset to the team. She was always available and very helpful to assist me when Amy was not. I would not hesitate to refer my family and friends to use Premium when pursuing buying a new house. :)
By Linda G.
Working with Nancy Frate was a wonderful experience. She is consistent, reliable and on top of everything. I felt comfortable and safe working with Premium. I was very happy with my experience!
By Amanda S.