Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
394 reviews
Premium Home SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Premium Home Source (premiumhomesource.com) has 394 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 347 reviews with 5 stars · Clear filters
Great product lineup, also the guys at customer service are awesome 👏. I had Kathy take care of my order, she did and awesome job! I can’t wait to get my products!
By Norbert P.
Response from Premium Home Source· Mar 2, 2024
Hi Norbert, thanks for your kind words. Kathy is awesome and so are customers like you!
The customer service called to check on my order I needed to switch a 48” range hood for a 30” and I was wondering what to do when I received a call about just that since I ordered a 30” range they wanted to make sure I ordered the right hood we got it switch out for the right one and I received a refund for the difference the customer service is top notch buy from these guys you won’t be sorry.
By Nicholas P.
Response from Premium Home Source· Mar 2, 2024
Hi Nicholas, our Customer Service team reviews each and every order so we can ensure all customers have a seamless journey when they shop with Premium Home Source. I am glad you got the matching range hood. Happy cooking!
Best customer service and helpful
By Tremayne S.
I can't say enough great things about this company! The Appliance package we ordered arrived a few weeks early and was delivered in great shape, with a wonderful driver. Customer Service was great every time I spoke with them and even when I had to return something due to a contractor communication error, they agreed to waive the restocking fee since the request to cancel was received intake, but there was a small communication error. Best prices in the business!
By Bridget C.
Response from Premium Home Source· Mar 2, 2024
Thanks for taking time to leave a review, we truly appreciate it. So happy our Customer Service team was able to get you the right products and waive the restocking fee. Happy Cooking!
When buying a griddle plate for the gas stove we had earlier purchesed from them, I ordered the wrong griddle. Cuatomer service reached out to me to let me know my mistake and showed me the correct griddle for our stove. It saved me $44 too! Awesome customer service.
By Robert C.
Response from Premium Home Source· Mar 2, 2024
Glad to hear that our team caught this mistake and avoided the hassle of a return and reshipment. Love to hear that you saved money too :) Happy Cooking!
The chat line is helpful and responsive. I would rather talk to a person but I’m just old. I’m supposed to talk with someone about a $50 adjustment due to a price a price drop on the item I purchased.
By customer
The response time and how quickly the rep got on the phone was amazing. They also communicated well along the way and I received my door handles in a timely fashion
By customer
Unparalleled customer service!
By customer
