Failure to Respect Vehicle Owners &…
Failure to Respect Vehicle Owners & Pattern of Dismissing Customer Boundaries I brought my vehicle to Precision Tune Auto Care in Winston-Salem for an inspection. Upon arrival, I was informed that the check engine light was on and the car would fail. Although I confirmed the diagnostic code myself later at home, the actions of the staff while I was on-site showed a total disregard for property rights and customer consent. When I saw the light and realized the situation, I immediately issued a clear cease work demand I explicitly instructed the technician to stop, cancel the inspection, and not lift my vehicle. The technician made direct eye contact with me, paused, and then deliberately continued raising my vehicle on the lift while I repeatedly ordered him to stop. When I paid the partial fee ($23) to retrieve my vehicle, the front desk employee defended the technician, claiming they were "required" to complete the inspection completely ignoring that a customer has the legal right to revoke consent and order a cease work on their own property at any point. A look through public complaints and consumer reviews for Precision Tune reveals that this is a continuous pattern. Multiple customers have documented staff overtalking vehicle owners, ignoring direct instructions, and hiding behind internal shop policy when customer boundaries are crossed. Treating an owner's vehicle with such disregard and making a customer feel belittled after an explicit demand to stop work is completely unacceptable.
By Potatoes