Tuesday, November 3, 2026 · Customer reviews of US businesses
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Bad
61 reviews
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Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...
PPL Electric Utilities (pplelectric.com) has 61 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
61 approved reviews, newest moderated first
This is a bad company, just a slight breeze and the power is out. Every single time there’s even a simple thunderstorm I’m paranoid the power is going to go out. I don’t know what they’re doing over there at PPL but it’s not the real deal. I don’t understand why they can’t just use underground wires.
By Evan A.
At least 1 outage and 3 to 4 power glitches a month. problem areas with the same overhanging trees still go untrimmed. 3 to 4 PPL trucks parked at "Lena's" on Rt. 652 having whatever are there while there are people without power. The WORST power grid and management in the northeast!!!!
By Michael V.
If I could give 0 stars ,I would. I am now on day 3 w/out power. Not a single lineman in site,not one PPLservice truck. Not one subcontractor service truck. Nobody around !!! Drove on every road within a 10 mile radius,nothing. By now everything in refrigerator and in our freezer is ruined. The PUC should fine this company and distribute that money to all us who suffer from their lack of service.
By Bob H.
PPL has changed so much for the worse. Customer service is terrible now—rude and disrespectful. Some representatives don’t even speak English well, which makes me wonder if the service is outsourced from another country, like China. I have always been a customer of PPL, my electric provider, and have made all my payments on time. However, this year, I faced some financial hardships and struggled to pay two of my bills. As a result, they have now restricted my payment options to cash only, refusing to allow me to pay using my bank account. They don’t even make an effort to work with you. If you ask to speak with a supervisor, you’ll have to leave your phone number for them to call you back. If, for any reason, you miss their call, they will accuse you of not wanting to take their call. I plan to report this situation to the appropriate authorities.
By Monica
My neighbor had my account canceled how is that possible? Now I don't receive my bill for 5 months I'm on a fixed income need to see my bill to figure stuff out called to many times no results very much unsatisfied!!!!!!!!
By Glen R.
If you have PPL, you require a generator because power goes out once a month. Their estimates have no accuracy. We had this month's outage today. Their estimate has already changed once.
By Kev R.
Horrendous customer service. Constant 20-30 minute phone wait times with no resolution for issues. Terrible company
By Garrett A.
We have a power outage on north bedford st, because of the storm. And they refuse to come out and fix the power until 3pm the next day I was told. We are night owls and we can't use the tv, lights, etc. Happened twice in one week. Couldn't charge my phone. Ridiculous.
By Laura S.
