Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
28 reviews
PoyntSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poynt is your all-in-one omnicommerce payment solution.
Poynt (poynt.com) has 28 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
28 approved reviews, newest moderated first
Ever since I started using this company's services, I've always dealt with Eric; he's always been amazing. He answers the phone quickly, is very patient and is always very friendly. Super happy with his service therefore super happy with the overall service!
By Fashion S.
HATE THIS TILL !!!! don't waste your time or money. you can never log into your account and it never works right
By Dasie W.
Absolutely the WORST decision I made when opening my business. I got caught up in the "GoDaddy" name and regret not understanding enough about possible issues. AMAZING how limited is the reporting! Updating the terminal doesn't take. You have to delete an item and reenter rather than just trying to edit the one that already exists. YOU CAN'T RUN A REPORT TO EXPORT CLIENTS TO A LIST! The lack of a cohesive report to show products sold is ridiculous! You can't run a report to show SKU's sold! AVOID THIS PRODUCT LIKE THE PLAGUE!
By Joseph Desiderio J.
The most terrible company. I ordered GoDaddy Poynt Smart Terminal and on the website says 2 day free shipping BUT I still didn't get it after 3 days so I called to customer service (they made me wait 30 mins to check it) and they don't even know if it was shipped or no. NEVER HAD THIS KIND OF TERRIBLE EXPERIENCE
By Beksaid A.
The worst company ever. Do not sign up with these people. There is no customer service. They use GoDaddy as a way to sucker you in. You will not get back any money that you process through them. They keep your money and there is no one to contact, at all.
By Scott C.
I did biggest mistake of my life I signuped from godaddy payments they terminated my account with any reason and said will refund all funds to customers within 1 business day 1month has been passed no response. Everytime i contact poynt they said they dont have any information about it and asks me to contact GoDaddy payments , GoDaddy payments are blind deafs they never reply email neither any update on call.
By Josh
Merci Zanib (customer service installer). Rapide et efficace! Good job!
By Gary M.
Thank you Jessica for your excellent customer service. It was great to get all the information and the "how to" process everything. You saved me lots of time and made everything more efficient.
By Diana O.
