PowurReviews of powur.com

Horrible. Attaching a signed contract with a homeowner and picture of solar on their roof. If they don't pay their employees for projects, imagine how little they care about homeowners!

My experience with Powur has been extremely disappointing. Even after I provided documents, photos, inspection reports, and other evidence of the problems I believe occurred during my project, I felt that my concerns were ignored. I was repeatedly told my case had been reviewed, but I was never given clear answers to the issues I raised. This entire process has caused me an incredible amount of stress. I have had trouble sleeping and have spent countless hours trying to get someone to take responsibility and provide a meaningful solution. Instead, I felt there was more focus on moving the project forward than on addressing my concerns. To make matters worse, I have been told that I could be accused of breaching the contract if I do not move forward, even though I believe the unresolved issues should be addressed first. As a homeowner, this has been one of the most stressful experiences I have ever gone through. My advice is simple: be extremely careful before signing anything. Make sure every promise is in writing, understand exactly who is responsible for each part of the project, and do not assume that problems will automatically be resolved. Based on my experience, I cannot recommend Powur.

They havent followed through on warranties and service agreements. system has been down multiple times, charged us an illegal warranty deposit for service, has been months with no service provided, all around untrustworthy. Do not do business with them

Steer clear from this company as they have zero customer support once you become a customer. No problem with their Sales team getting hold of you but if you need to contact them, there is no phone number to call and their online chat support is horrendous.

The project started in August 2025. Powur had a subcontractor remove old solar panels to replace them with newer ones and add more solar panels to my system with the addition of Tesla battery packs. The removal of the old panels was completed in a couple of days. Contactors left supplies in my driveway for a couple of months until I complained enough for them to come pick up their leftover supplies. From August till around November, nothing happened, complete silence, or I get, we are waiting on this or that. During this time, I am paying full electric bills. The installation of the additional panels and battery pack was a complete mess. Stucco damage to my exterior walls, poor anchoring of conduit to walls, touch-up paint splattered on the ground and on equipment, and trash and debris left at home. Nothing till December, and SCE goes to connect the meter adapter to my electrical panel. NOGO, after all this hassle, the socket meter is not compatible. Powur states they had no way of knowing that, and based on the age of my home, they assumed it would work!. This sounds like complete garbage. SCE can come out to check what meter I have, or there have to be other ways to check this before work starts. Anyway, fast forward to today, 3/19/2026, going on 8 months since the start of this rollercoaster, I still do not have solar-generated power. They had to upgrade my electrical panel to work with the adapter. During this time, little to no communication from Powur, flaky third-party contractors came to do work late or had to reschedule for Powur. They leave trash and rush jobs. I have had to make three payments on my solar loan and continue since Aug, 2025 to pay full electric bills. $400-500 a month. All while my new system sits dormant on my walls and roof. I have had solar installed on my home from another company, which was a pleasure to do business with, so I have experience and expectations with contractors. This company seriously needs to rethink the way they install solar. A scary and sad thing is, I don't think they will be around very much longer, like the rest of the solar companies going out of business. My advise stay away from Powur, it's not worth the hassle, quality of work, and professionalism you expect.

This has been the worst consumer experience of my life. I'm going to go into more details, but I want to bullet point the bad for those who won't read. They literally looted my house, stole tens of thousands from my basement from install, told me that my daughter said it was ok. (I DON'T HAVE A DAUGHTER), but the system also never worked. NEVER. 9 months later, there has been one service call to send a repair person who was only instructed to confirm it wasn't working. That was in September 2025 and it is now February 2026. Not only does it not work, but because it was installed impropperly, my electric bill went up, 3,100%. That is a fact. They will not respont. Customer service is non existent. I've spent hundreds of hours on hold and writing emails to zero results. I've spoken with the company they installed which is no help and the finance. They all contact them to no response. I can't afford my electric bill and still have to pay for this on top. This is a scam. Pure and simple there is zero help. The help they also said for filing taxes is a lie. There is no assistance and all the promises sales gives you is a lie. Worst company I've ever dealt with. Stay Away.

DO NOT USE THIS COMPANY! They have screwed up everything from the beginning. I signed to have the solar installed and 10 months later, they had me sign another contract. They never installed anything within that 10 months. Then they had the parts delivered in front of my house... I'm the street, without signature and block both my roommate and my car, so we couldn't leave. When I called to complain, they said "They should have had you sign", and Nick (the salesman) never even called me back. Still won't. They cancelled my inspection, then lied about it. Still have things to fix before it passes. Total disaster. Two of my neighbors went through a different company and have no problems. (Sun Run). Don't use this company.

Been trying to get Solar installed since Early March. Lacey Morill was the PM. She is the utter example of not know how to be a PM. Zero Communication, Zero Accountability. -Not contacting me when Solar being delivered (requires signature) -Not contacting me when batteries being delivered (requires signature) -Installers never showed up on Install date, she doesn't call them or me. Job gets canceled and delay for 2 weeks. -Install was 1/2 done with old equipment with exposed wires still on the wall. She does nothing. -After all set - they install the wrong meter socket and have to order a Gateway. Issues over issues and her accountability is trash. I don't understand how she even has a job. There is no phone communication at all, only email contact. Which takes up to 48 hours or longer to respond. What a joke Powur is, they should be bankrupt.