Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
236 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
236 approved reviews, newest moderated first
Order SH683339 for an augur cable on a snow-blower. Part arrived by Fedex; regrettably I had ordered the wrong part but Powersmart immediately offered a refund of the full value if I returned the item. The service was timely and the response to my request to return quick and courteous.
By Rod Goult (from the U.
Order #45225 I ordered a new cable for my snow blower that ended up not fitting correctly. The customer support team (particularly Nina) was very helpful making sure I was taken care of.
By Joe R.
Snowblower works great and was very reasonably priced! I needed a belt replacement, and the ordering process / customer service were both outstanding. #45254
By Matt T.
Delivery was fast and on time. Customer service was wonderful. I ordered the wrong part and was able to return it. Customer service even contacted me to help me find the right part.
By jeanette E.
prompt delivery
By Todd S.
Order the incorrect part but was made whole with absolutely no hassles. Pleased to know there are some businesses still out there.
By Terry
Very good customer service. My item arrived on time as expected.
By Griffin K.
I want to give a big thanks and shoutout to the customer support at PowerSmart. I needed replacement parts for my snowblower. The manual provided with me the all the part numbers needed for the repair and the customer service assisted with the getting the order setup. Now I am ready for the next winter storm. #SH668105
By JT
