Powder7Reviews of powder7.com

I bought a $1,100 ski jacket on their site that they marketed as new. When it arrived it had significant wear and tear and had someone's year-old Ikon pass in the pocket. When I reached out to them they said they would not send me a replacement, and that I could either keep it for a $100 discount, or return it. Ignoring that this is illegal, it is a horrible business practice... was very disappointed as I thought it would be seamless to just get them to send me a new version vs. the used version.

Powder7 sent me a pair of defective skis. As a part of the warranty, they sent me a new pair of the same ski but the top sheet was different which they didn't tell me about before I received the skis and found out. They couldn't understand why I was unhappy with the replacement ski but they eventually offered to take back both pairs and give me a full refund. As compensation for the trouble, Ryan from Powder7 had during the process offered to pay for the remount of the skis. So I went down to my ski shop, got the bindings remounted, and sent him the receipt but then ALL of a sudden he pulled back his offer about the remount and wouldn't pay it. The whole reason why I needed a remount was because Powder7 sent me a defective pair of skis in the beginning. Now I've paid for the mounting of my bindings TWICE on my own, and Ryan refuses to keep his promise and pay for the remount. Powder7 owes me money for at least the remount... AVOID Powder7 if you can. They might cause you a lot of trouble...