Potbelly Sandwich ShopReviews of potbelly.com

The owner of this establishment Brent, is a horrible human being to work for. He will fire you for his mistakes, he is always firing someone so that he can throw the blame as to why the business is doing bad, when at the end of it all, it is his bad decision making that is causing the business to suffer. If you like supporting an owner that takes advantage of its workers and provides no worker benefits, keep buying food here.

Potbelly Location: 4207 N Harlem Ave Norridge, IL 60706 I placed an online order at 12:09 PM and was given a pickup time of 12:23 PM. When I arrived, my order wasn't ready until 12:45 PM—22 minutes after the promised pickup time and 36 minutes after placing the order. What made the experience even more frustrating was that there were six employees working, yet the delay was still significant. The whole reason I ordered ahead was to save time, but I would have been better off walking in and ordering at the counter. If the pickup times shown online aren't realistic, they shouldn't be displayed as if they are. This experience completely defeated the purpose of ordering ahead. Very disappointing. Never again.

Before I get started, I would like to mention that I never write reviews, let alone bad ones, but my husband and I's experience at the Ogden Potbelly's deserves one. I had never heard of this place before, but it's currently nurses' week (May 6-12), and I saw on a couple of nurse freebie websites that Potbelly's had a free cookie voucher I could get. Also, this place was next to Swig, where I claimed a free 24-oz drink right before for National Nurses Day (on May 6). Once my husband and I were at the drive-through, I asked the employee if I could get the free cookie for nurses' week. She said, "I'm sorry we're not doing that," and we felt awkward, so we decided to order sandwiches, thinking I could prove my case at the window. Also, a side note, I tried to order like 3 different things on the menu, but she told me they were out of all the orders I wanted to try. So, I decided to just get a turkey sandwich, and my husband got the Italian. Once, she gave us our sandwiches, I went to show her a couple of websites that proved my case about the cookie, but she handed us the food quickly and closed the window before I could say anything. Another complaint: when I opened the package, it was so disappointing. My sandwich looked NOTHING like the picture at all, and it tasted honestly bad. It was also like 40 bucks?? for two sandwiches, which I expected to be high-end to match that cost. To make matters worse, my final complaint - my husband and I couldn't sleep through the night because we both had stomach upset. Very unsatisfied customers, we will not be going back to this place, and do NOT recommend it to anyone.

I ordered the "Prime Rib steak". I dare you to scientifically test it... to see if its meat - pale "banquet brand" microwave Salisbury - meat . and the fake food science chemical GRILLING flavor compound lasted and burped for hours to make this horrible visit - last all day.. the meat product glue was holding well though.. quality I thought was there .... I was wrong "insert any image of actual prime rib"

The rib eye steak sandwich was too seasoned and the employee forgot to give me the side sauce I requested. I will not frequent them again.

The sub I just received was nothing but bread and I even PAID for double mushrooms and cheese. I didnt get the cucumbers I paid for either. This makes the second and last time. I will now turn to social media to spread the news!

Very expensive for breakfast. More so than any other breakfast restaurant. You cannot deviate from their menu if you want to change your order to what you really want. I ordered very SOFT bacon and scrambled eggs and was hard and not soft at all. They do not have different flavors of jelly-only strawberry. Very disappointed. Will not be returning.

Someone fraudulently used my rewards points by hacking into my Potbelly account. When I contacted Potbelly corporate, they said to contact my local store. My local store has nothing to do with my Potbelly account getting hacked or the mobile app. Luckily I didn't have a saved credit card or else I would probably have fraudulent charges on my cc. Horrible response from Potbelly and their IT security is lacking.