PostNetReviews of postnet.com

Post net liberty rd I went into POSTNET this morning to handle some business. I was specifically told to come between a specific time for the business I was conducting. I came within that timeframe of 9-1 and sat for more than half an hour while the POSTNET clerk ignored me. She never greeted me when I walked through the door. She continued with a customer For more than half an hour, even whilst he took a long personal call. She was apparently telling him that his phone had a virus and she was fixing it whilst all the time ignoring me she never once said to me I’ll be with you in a moment. I walked out next door for max five minutes, and somebody had walked in inbetween 5mins and she was there downloading a USB for him and helping him she completed his business, thanked him as he left. I’m still sitting there, and I realize she doesn’t care that she has not greeted me or helped me so I get up And I say to her that she has ignored me and never greeted me and never told me to wait I’ll be with you in a moment, but somebody else came in within less than five minutes that I walk next-door and she assisted him so she was blatantly being rude to me. I went away to the stores close by and returned again. This time I requested to speak to someone else. she immediately said nobody else was there until xyz time and then addressed what I had specifically come in for. so I looked at her and I said to her, so you knew exactly who I was and why I came in, but you let me sit there for more than half an hour, whilst you attended to one person and then another person as soon as I walked out the door whilst you could’ve just said the person you’re here to see mam is not here that shows you the level of blatant rudeness and disrespect of this CSR (Rose?) to paying Customer that she didn’t even feel like she needed to say to me the person you’re here to see Mam is not here and they won’t be here till she was just gonna let me sit there all day Never acknowledging me never apologizing that the person I came to see for the business I came to do was not there to do it nothing cause as I said I came there a total of 3xs and 3xs this CSR did not even acknowledge me. Is this where we are? Is this what we call customer service At 2.19 pm Jake called me and said he was a Mngr and said he had witnesses to corroborate his employees story. There was only the 1 Black African customer who she decided deserved her undivided attention. And so disregard other paying customers. He threatened me told me never to return to the store . And threatened to report me to MBA for fraud. Can a Manger please look at camera footage. And respond TY And to Jake’s threatening call. TY. Really is this where USA is that mngrs decide they can threaten us with not actual fraud but alleged fraud inorder to discredit a retired senior. He decided might was right I think her name is Rose. She did a cya before I posted this because she knew she was disrespectful & wrong and wanted to get ahead of it to her employer for obvious employment reasons.

Highly disappointed with the Zeerust branch - their system for accepting packages to send has not been working for two months now and no-one seems to care. We are limited with courier options in the area and Postnet is able to provide a valuable service, sadly this branch is not able or capable.

Postnet Ninapark Pretoria North-Lerato kicked my parcel with food items to me,sighting that it was too heavy to carry. I was taken by surprise by this behavior as I always use this branch,and have received heavier items before,last month,the white lady that assisted went out her way and took a trolley outside for me,not that I expected that from Lerato. She should have at least asked for assistance then to kick my parcel through the store like that.

I have been using Aramex to send parcels to PostNet for years, and my clients have always been able to collect at PostNet branches without any extra charges. Recently, I sent a parcel to PostNet – Sunward Lifestyle Centre through Aramex. My client was then forced to pay R125 “pick-up fee” upon collection by Vanessa Andre – despite the fact that delivery had already been fully paid for through Aramex. This is the first time I’ve ever encountered such a charge, and it feels completely unjustified. And I have sent 3 other parcels to 3 other Postnet's this week, where clients were not charged. Nothing on the Aramex or PostNet platforms indicates that recipients should expect to pay additional “collection” fees when using this service. In fact, PostNet themselves advertise their partnership with Aramex and promote seamless logistics solutions. For years, customers have trusted this service because of its transparency. Suddenly introducing hidden charges not only damages trust but feels like fraudulent behaviour – charging twice for the same service. I strongly urge PostNet to clarify their policies, refund this unfair “pick-up fee,” and ensure customers are not misled in the future. Trust is built on honesty, and right now, customers are being taken advantage of.

These people are the worst from the manger he acts like he doesn’t know anything they are stealing my packages he makes excuses and says he can’t help me this one is in Atlanta Ga Northside dr area they are stealing peoples packages all the time I am scared to send my packages here now!

Terribly disappointed with Postnet Dundee. Sent a parcel on 29/3/25 Saturday. Was told parcel would leave on Monday. Called on 1/4/25 Tues late afternoon only to be told that Mon Post Net was closed due to Ramadan. The girls in the shop did not inform me or else I would have gone elsewhere. Parcel was supposed to be in Joburg Tues late afternoon or latest Wednesday morning. Communication is important!

Postnet Spring Stuebner Missing Packages and Deleted Videos If you ship packages, please be careful. On Nov 1 2024, We were given a tracking number and the lady behind the counter (Janice Croomes), made sure to let us know that once UPS picks up the package, it is not their responsibility. We didn't think much about the ominous warning. Sure enough the tracking number never updated and we contacted the PostNet on Spring Stuebner which kept emphasizing that it was and that UPS will update soon. On November 5, the owner Oliver Croomes sent us an email saying that he had a video of the package being picked up by UPS. Within 30 minutes of that email we asked Oliver Croomes on the same email to save that video as we would like to see it. On the very next day on November 6 2024, we called the police at the store and the following police report was filed: 2411-00804 As part of the report, the police officer noted that all video prior to 1900 hours on November 6th. UPS also contacted us and provided us in documentation that their driver never picked up the package. The police is still investigating this and this is an ongoing investigation. I also want to add that prior or after the police report, the owners (Oliver & Janice Croomes) never made a single attempt to fix the issue or to help us in any way. How does one tell a customer that they have a video and then make it unavailable for the user. The interesting thing is that the very same thing happened to someone else who also happened to drop their package on a Friday. You can see their review below. Because of our experience and missing package either due to negligence or theft, we would highly recommend folks in the community to do their due diligence when it comes to dealing with PostNet and specifically PostNet on Spring Stuebner

I sent a document to the USA from the Benmore Postnet office . It was only actually expedited 3 days after it was deposited , the explanation given was that no courrier had called at the facility before then . Going on to their poorly designed app and inserting the waybill number was of no use , the shipment was not even correctly registered . A real shambles …the documents are now being shipped on DHL , what a difference !