Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
546 reviews
Poseidon ExpeditionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poseidon Expeditions is a global leader in polar exploration, offering once-in-a-lifetime voyages to Antarctica and the Arctic. Since 1999, we’ve specialized in immersive expedition cruises that blend comfort, adventure, and a deep respect for the remote environments we visit.Our vessel, the Sea Spirit, accommodates just 114 guests, creating an intimate and personalized experience. With this ship, we explore breathtaking destinations such as Antarctica, Svalbard, Greenland, Franz Josef Land, and Iceland—regions celebrated for their raw beauty and extraordinary wildlife.What sets us apart is our commitment to meaningful exploration. Guests travel with a hand-picked team of expert expedition guides who bring every landing to life. Whether navigating ice-packed waters aboard our vessel or stepping ashore via Zodiac, each journey is designed to inspire awe and deeper understanding.With offices in the US, UK, Germany, Cyprus, and China, we welcome travelers from around the world to discover the polar regions with us.At Poseidon Expeditions, we believe that true adventure begins where the map ends—and we’re here to take you there in comfort, safety, and style!
Poseidon Expeditions (poseidonexpeditions.com) has 546 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
546 approved reviews, newest moderated first
Very nice staff and Expedition team, everything was well planed and we saw a lot. The food was very good and the cabin and ship clean and in good shape
By Jutta
Response from Poseidon Expeditions· Jul 30, 2024
Dear Jutta, Thank you for taking the time to write a review of your cruise. We appreciate your high ratings of our service and look forward to welcoming you back on board Sea Spirit! Yours faithfully, Poseidon Expeditions team
My trip was a mismatch- my mistake. Best appreciated by enthusiastic photographers and nature devotees. I came interested in Arctic exploration/history, in depth examination of climate change, and evolving politics of Russian- EU Arctic cooperation. Expedition guides are enthusiastic outdoorsy types, but not reflective engaging instructors capable of sparking meaningful conversation and framing climate issues. Secondly, it’s a value based trip, not luxury- as advertised but not fully understood by me. Think Toyota, not Porsche. Economy class, not business. This is not comparable to Lindblad or Ponand, nor is its cost basis. Surprise, you get what you pay.
By stuart G.
Response from Poseidon Expeditions· Jul 17, 2024
Thank you, Mr. Gardner, for admitting upfront that the trip was a mistake on your part, relative to your expectations for Poseidon’s expedition guides and educational programming, i.e. our presentations and briefings in the Oceanus Lounge. While some of our guides have witnessed the impact of climate change over the past decade and can talk anecdotally about it, they are not experts on this topic and we don’t promote our expedition cruises with this as a focus. Eighty-six percent (86%) of your fellow passengers on your June trip rated the presentations, recaps and briefings by our expedition team either excellent or good. Ninety-three percent (93%) rated our team for their overall work either excellent or good. Only seven percent (7%) rated them fair. Poseidon has never put itself in the luxury category, and our model in this competitive segment of the cruise industry is to provide great value and great access to remote polar regions where opportunities to see wildlife and areas of great scenic beauty take precedence. We regret that Poseidon wasn’t right for you, but we do hope you continue to explore the polar regions.
Probably the most unique journey I ever made. A polar bear on the ice edge is an experience to remember for a liftetime! Poseidon assisted with everything from beginning to end and helped to make this an unforgettable experience. Great crew and great expedition team. I hope to been on board again soon.
By Kathrin
Response from Poseidon Expeditions· Jul 12, 2024
Dear Kathrin, thank you for rewarding us with such a wonderful review! We look forward to welcoming you back aboard Sea Spirit, the sooner the better! Sincerely, Poseidon Expeditions team
Wonderful service from staff at all level right from top to ground work staff!!! Room service in terms of upkeeping and daily maintenance is 5 stars! The downside is n terms of wildlife adventure or glaciers is not as exciting as I expected as I signed up doing alot of homework watching videos of artic but the reality is abit below my expectation as we dont see alot of seals or whales sighting, maybe that is artic as is too huge. My previous trips to Alaska, Iceland and Greenland were much better in terms of wildlife and glaciers (esp Greenland)
By Koh Kah T.
Response from Poseidon Expeditions· Jul 17, 2024
Dear Koh Kah Tiong: We greatly appreciate your comments about the staff aboard our 114-passenger Sea Spirit! They love what they do, and it is reflected in the way they interact with our passengers. Think of it as welcoming guests into your own home; you'd want to ensure that visitors have a great experience, and that is exactly how our hospitality team and expedition staff look at it, too. Regarding whether or not the Arctic met your expectations in terms of wildlife and glaciers, this is always a challenge for various reasons. “Watching videos” beforehand is helpful to get an idea of what you might be fortunate enough to see—whales, polar bears, seals, active bird cliffs, etc.—but replicating such sightings in real life is never a guarantee. Sometimes the wildlife doesn’t want to cooperate as much as we and our cameras would like. But often it does and we always do our best to put our guests into situations and locations where the Arctic magic grips you and leaves an impression that isn’t soon forgotten. Svalbard guidelines and regulations regarding distances from wildlife must also be taken into consideration, all designed to remind us that nature must be respected and that we don’t want to intrude to an extent that might have an impact on the natural environment. But, we certainly understand what you are saying. Still, the continuing popularity of the Svalbard Archipelago attests to its status as one of the best places in the world to experience both wildlife and untrammeled Arctic wilderness. Thanks again for sharing your comments with us!
Great guides. Awesome operations support staff on cruise. Excellent food. Good accomodation. Good itinerary.
By William Benjamin B.
Response from Poseidon Expeditions· Jul 9, 2024
Thank you very much for the high rating of our service! We would be glad to see you again aboard Sea Spirit! Yours faithfully, Poseidon Expeditions team.
Diese Expeditionskreuzfahrt ist ein besonderes Highlight , da Sie uns mit einem kleinen Schiff und in kleinen Gruppen bis an die Eisgrenze geführt hat. Ein Verhältnis von 110 Passagieren zu 16 Guides ist phänomenal. Die Reise ist zweisprachig , so dass alle Auswertungen gut zu verstehen waren. Das Expeditionsteam hat alles unternommen um uns unvergessliche Tierbeobachtungen zu ermöglichen - immer so , dass die Tiere nie gestört wurden! Das Expeditionsteam unter Leitung von Aaron Strahlke hat einen tollen Job gemacht. Die Guides waren immer ansprechbar und konnten alle Fragen beantworten. An der Eisgrenze hatten wir das Glück , dass ein Polarbär in seiner Neugier bis in die Nähe der Bordwand kam. Ein einmaliges Erlebnis! Wer Interesse an unverfälschter arktischer Natur hat ist hier richtig.
By Viola C.
Response from Poseidon Expeditions· Jul 8, 2024
Das klingt nach einer wirklich unvergesslichen, großartigen Reise! Wir freuen uns sehr, dass Ihnen unsere Art zu reisen so gut gefallen hat. Vielen Dank für Ihr Feedback.
Die Reise wurde auch dadurch zum unglaublich schönen Erlebnis, weil der Kunde immer im Mittelpunkt stand. Großen Respekt und ein herzliches Dankeschön an das Poseidon Team und die gesamte Schiffscrew für ihre super Leistungen. Wenn Polarregionen, dann nur mit Poseidon!
By Elke Cornelia S.
Response from Poseidon Expeditions· Jul 4, 2024
Das sind aber liebe Worte! Vielen Dank dafür! Schön, dass es Ihnen so gut gefallen hat. Wir freuen uns, wenn wir Sie auf einer unserer zukünftigen Reisen wieder an Bord der Sea Spirit begrüßen dürfen.
Sea Spirit is a classically styled ship with so much character! The staff were so friendly and welcoming, I instantly felt at home. The cabins are lovely - incredibly spacious and spotlessly clean. I loved the size of the ship, small enough to feel like an expedition but large enough to have lots of spaces to enjoy. The expedition team were brilliant - so enthusiastic and passionate about the wildlife and sharing the Arctic with us. Everything was well organised and I was so impressed with the effort of the expedition team and the crew to provide the best experience possible. Amazing food every day with so much choice! It was an incredible trip!
By Amy
Response from Poseidon Expeditions· Jul 4, 2024
Dear Amy, thank you for your feedback! We are delighted to hear that you were happy with the service we provide. We will pass on your feedback to our staff and expedition team aboard Sea Spirit, whose inspiration and energy ensure our passengers have an unforgettable experience. Sincerely, Poseidon Expeditions team
