Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
566 reviews
Portland Leather GoodsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Portland Leather Goods was founded in 2015 when Curtis Matsko began crafting leather goods in his Portland garage with a simple goal: create beautifully simple, high-quality leather bags at a price people could actually afford. What started as a one-man project has grown into a global community of leather lovers, artisans, and repeat customers who believe great design should be accessible.We specialize in simply designed leather bags and accessories, including crossbody bags, tote bags, backpacks, wallets, journals, and everyday carry essentials. Our focus is on clean lines, functional design, and real leather that looks, feels, and smells like leather should.We source our hides from the beef industry, giving materials that would otherwise go to waste a second life. Our leather is tanned in award-winning facilities that prioritize environmentally responsible practices. Because our bags are made from real leather that is not synthetically coated or painted over, natural markings such as spots, grain variation, and occasional scars are part of what makes each piece unique.We own and operate our artisan workshop, The Studio, in León, Mexico, located near two of the most respected tanneries in North America. This close partnership allows us to maintain high standards, reduce environmental impact, and build long-term relationships with the people who make our products.Today, Portland Leather Goods continues to grow through word of mouth and a loyal customer base who appreciate simple design, durable materials, and accessible pricing. Our business is built around people, from our artisans to our customer support team to the community that proudly shares their bags every day.
Portland Leather Goods (portlandleathergoods.com) has 566 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 36 reviews with 2 stars · Clear filters
Returned white purse, requested a black one in exchange for, charged more because it’s supposed to be bigger. Where’s my new purse. Your return forms are annoying and confusing. Mrs Lupe M Hathcock 7803 s w 55 place Gainesville, Fl. 32608 352-317-2165
By Lupe M.
It’s been 28 days and my order has yet to be fulfilled. Their communication in non existent.
By Diana M.
Response from Portland Leather Goods· May 21, 2026
Hi Diana, we’re very sorry for the delay and frustration surrounding your order experience. We completely understand how disappointing it is to wait so long without clear updates, especially when you were excited to receive your items. After reviewing your order, our team stepped in to duplicate and reship the order at no additional cost in an effort to make things right. We know communication during delays is incredibly important, and we appreciate you continuing to reach out while our team worked to resolve the issue. Thank you for taking the time to share your experience and feedback with us.
I’ve been purchasing Portland Leather for like 10 years now. Have always loved their products and they used to be a fine company. But the quality of the company has really gone down hill. I sent them 3 emails and then reached out on social media because my handbag I ordered still had no shipping updates for a week. Finally they responded to me via email claiming there were updates on shipping. We’ll be aware your product will take at LEAST 10 business days which was never a problem before. Their customer service is awful. They are not a “small business” anymore. They’re a very large business and do not value their long term customers. I am really disappointed in them and don’t think I’ll be purchasing anything moving forward. I’d rather give my money to an actual small business that values their customers and has good customer service.
By Cardina
Response from Portland Leather Goods· May 21, 2026
Hi there, thank you for being part of the PLG community for so many years. Hearing from long-time customers carries a lot of weight with us, and we’re truly sorry this recent experience left you feeling disappointed and unheard. We understand how frustrating delayed shipping updates and slow communication can be, especially when your past experiences with us have felt different. As we’ve continued to grow, we know how important it is to keep improving our communication, response times, and overall customer experience so our customers still feel valued and supported every step of the way. We genuinely appreciate your honest feedback and your years of support. Conversations like this help keep us accountable as we continue working to improve for our community.
My daughter ordered the medium koala sling for me for my birthday. I told her I didn't realize that it was so small. So Portaland allowed us to send back and order the large one. Of course we had to pay upcharge for large size. Upon receiving the large sling, after a couple of days, I realized a lot of scuffs on the bag. We contacted Portland and they asked for pictures. I sent those and they said that was normal. I used to buy top grain leather, and that is not normal to have a bag that scuffs like it did. They would not take it back. So buyer beware. I would never buy anything from Portland leather. Poor business practices!!! Shame on you. My daughter is out the money she spent on this so called "Quality Leather "
By Nancy M.
Response from Portland Leather Goods· May 21, 2026
Hi there, we’re sorry to hear this experience left you and your daughter feeling disappointed. We understand how frustrating it can be when a special gift does not meet expectations, especially after already going through an exchange process. Because our bags are made from full-grain leather, natural markings, texture changes, and wear can develop differently from piece to piece over time. That said, we know it’s important that customers feel confident and happy with the item they receive, and we understand your concerns regarding the appearance of the bag. Feedback like this is important as we continue working to improve product education, communication, and the overall customer experience for our community. We appreciate you taking the time to share your experience with us.
I ordered a bag and did not hear augur a week or so, reached out to customer service and told it will be coming, shipping may be behind. Another week I got a refund and was told this bag was no longer available! Ridiculous
By WO
I purchased a bag and was very dissatisfied with the grain, between the cost to ship it to me and what they charged me to return, I was out 35.00 on a bag that was legitimately ugly (grain) Perhaps in person at a rental store is the way to go but for the cost of the return, I will not buy from them again.
By Barbara H.
Response from Portland Leather Goods· Mar 3, 2026
Hi there, We’re sorry to hear the grain of the bag wasn’t what you were hoping for. Because we use full-grain leather, natural variations in texture and character are part of what makes each piece unique — but we completely understand that grain preference is personal. We also understand that return costs can be frustrating. For added peace of mind, we do offer optional package protection with free returns at checkout prior to purchase. Our return details are shared in advance so customers can choose what works best for them. We truly appreciate you giving us a try and taking the time to share your feedback.
I placed an order for a cross-body bag, wallet and small pouch. As soon as I hit submit, I noticed that the colour for the wallet was cognac instead of the coffee colour I ordered the purse and wallet in. I immediately emailed customer service to request that they update the order with the correct colour (I'm talking within 5 minutes of the order being placed). I received a response quickly (which is why they received 2 stars and not 1), however, they basically said they can't help me. They said orders are immediately batched and sent to the distribution center for quick fulfillment and delivery to the customer so they can't change anything (but they really hope I like the colour once I receive it). The next day I received a notice that my order was packed and ready to go. One week later and my order has still not actually been shipped to me, so tell me again why they didn't have time to update my order? I can't comment on the quality of the products because I haven't seen them yet.
By S W.
Response from Portland Leather Goods· Feb 26, 2026
Thank you for sharing your experience. We understand how frustrating it can feel to notice something on an order right after placing it and want to correct it immediately. Because our orders move quickly into processing, we’re not always able to make changes once they’ve been submitted. This allows us to fulfill orders efficiently, but we understand how that can be disappointing in situations like yours. The “packed” notification means your order has been prepared for shipment, and carrier pickup times can vary, which may cause a delay between packing and the first tracking scan. We hope you’ll love the pieces once they arrive, but if the color isn’t what you were hoping for, our team is happy to help review your options once you receive them. Please feel free to reach out to [email protected] if you need assistance. Portland Leather Goods
I ordered the Koala Sling Bag Large. The measurements were in the description; however, the pictures appear to be very deceiving. The model picture shows the strap double and sits at her waist. The strap on mine stretched all the way out comes just below the breast. I'm still trying to figure it out. The strap appears cheap and will thread within a year. The inside pocket does not even fit an iPhone 15. The pockets are so tiny. I paid 9.95 for shipping and now must pay 14.95 to return so I'm out 25 bucks for a purse that I'm sending back. This is a huge red flag. I've ordered started the return process. I will never order from this company after the return is complete. BUYER BEWARE...IF YOU DON'T WANT THE ITEM, IT WILL COST YOU TO SHIP AND RETURN.
By Laura S.
Response from Portland Leather Goods· Feb 24, 2026
Hi there, We’re sorry to hear the Koala Sling didn’t meet your expectations. That’s never what we want for our customers. All measurements are listed on the product page to help set expectations, but we understand how photos can sometimes feel different once a bag is worn in person. The strap is adjustable, though fit can vary depending on height and preferred styling. We also appreciate your feedback regarding the pocket size and strap — that’s helpful for our team to hear. Regarding shipping, return shipping costs are outlined in our policy at checkout. We aim to be transparent so customers can make the choice that works best for them. That said, we never want anyone to feel frustrated by the process. If you’d like us to take another look at your return or answer any additional questions, please feel free to reach out to us at [email protected] with your order number. We appreciate you giving us a try. — Portland Leather Goods
