PorscheReviews of porsche.com

La mia esperienza riguarda il Zentrum Porsche di Bonn.Riguarda la affidabilità senza discussione dei professionisti del settore vendita e segnatamente del sig Adam e del responsabile del settore mr Limbach. Necessario per chi si interfaccia con il centro Porsche di Bonn , soprattutto a distanza , è essere certi della professionalità ed indiscutibile correttezza del team vendita (segnatamente mr. Limbach e mr Adam). Li conosco soltanto attraverso mail. Ho avuto un problema con una vettura acquistata a marzo basandomi soltanto su stima fotografica e fiducia sul venditore . Sono stato seguito in maniera esemplare prima durante e dopo l’acquisto. . Qualche settimana fa si è verificato un problema in un periodo critico (agosto). Sono stato supportato capillarmente dai signori Limbach e Adam sino alla risoluzione del guasto avvenuta a 2300 km di distanza con spesa quasi interamente sostenuta dal Centro Porsche di Bonn ; la mia esperienza è il riconoscimento alla professionalità del venditore cui ho accordato assoluta fiducia senza conoscernza o esperienze indirette. Non so se sia lo standard Porsche in Germania, sicuramente è paradigma di gestione del brand a Bonn

Bought a 1.5 year old used Porsche from Porsche Preston. They sold it to me needing a service after 5 months and 4 new tyres after 5 months. Pretty poor for a prestigious car company. Since then the cars had faults and recalls I’ve owned the car a year and half and had to take it in 4 times each time they keep it for 24-36 hours. Once the problem was not rectified and they called me to tell me they needed the courtesy car back so I had to drive all the way back there pick up my car and then drive it all the way back to them for them to keep it for a further 24 hours, swap the cars again go back to pick it up again. When I went to pick it up I had to call to ask when it would be ready as Porsche did not bother to contact me. The employee told me it would be ready for four when I got there it wasn’t ready and he asked me to wait about an hour. I’ve had faults with the lighting, faults with the windows faults with the emergency call function. They never give you a like for like vehicle, it’s usually been an Audi the hassle of learning how to use the new car 5 times in under 2 years is irritating and frustrating. I would not recommend anybody get a Cayenne not sure if it’s a problem on all vehicles. But it’s not worth the hassle you can’t use your own car for long without something going wrong

I have been buying Porsche for many years because of one thing...outstanding customer service. I had an issue when Porsche sent an old car to collections because they were sending invoice to wrong address. Despite this PCNA had correct address. I have never paid one invoice late. It took 12 phone calls and complete choas to semi-resolve. I will no longer get Porsches Customer service is now below par.

Betreft enkel en alleen Porsche Wommelgem ! Ben geen Porsche eigenaar maar restaureer classics en motorfietsen. Voor een inlichting betreffende een lak-code richtte ik mij tot Porsche Wommelgem. Hoewel ik geen klant of potentiēle klant ben, werd ik op de vraag om informatie erg vriendelijk ontvangen, tot tweemaal toe. Receptionist en carrosseriemedewerker namen hun tijd en hebben me de info gegeven die ik nodig had. De vlag dekt niet altijd de lading..... Wat betreft ontvangst en (klant)vriendelijkheid zeker een aanrader.

Probléme de bequet qui ne se ferme plus sur mon cayenne coupé de juillet 2021 et qui totalise 44000 km j,ai fait une demande de prise en charge chez porsche france qui m'a été refuser en évoquant que j'aurai du prendre une extention de garantie en juillet 2023 or j'ai acheter le vehicule en decembre 2023 ,voici la réponse de porsche france relation client je n'ai pas d'autre choix que de transmettre le dossier a ma P J cout de la réparation 3080 euro c'est une honte06

Had nothing but problems with my Porsche Cayenne. Had it serviced at 91 k miles and after paying for service 1800$ was given an estimate that another 16,000$ in repairs were needed. So repairs would cost more than the car was worth. These repairs should have been communicated to me upfront before car was serviced and I was expected to pay full service fees. I have tried to speak to Porsche Customer Service and Porsche Irvine GM. No one will get back to me. I would not recommend Porsche to anyone.

I am extremely disappointed with the customer service I have received from the Porsche Online Shop. I ordered a cool bag, two back packs, a garment carrier and two carry bags. They were delivered far too late for me to gift to my husband and son for their European road trip in my son's 911. Therefore I requested the return labels for the three parcels that they sent. I was told to put the same label on each parcel. Which is, of course, ridiculous because that would only track as one parcel. I queried this but CS was adamant. I then travelled an hours round trip to drop them and only one was accepted for the very reason I queried. This was several weeks ago and despite repeated requests, I am still waiting. This has left me unable to return items that were not available in time to be given as gifts. To make matters worse, I was given incorrect advice by customer services, even though I queried it. Had correct advice been given, much of this delay could have been avoided. My most recent response from Porsche apologised but said they cannot say when the labels will be sent because they are so busy issuing labels! This is not acceptable, especially given how long this has already taken. I expected far higher standards from a brand like Porsche. I would never order from them again and I would urge others to consider whether to.

I could not be more upset with Porsche. I had over 800 credit until them. My husband and I had issues with out bank account posting a payment we had made. It showed on our end as paid but on theirs it did not go through. This has never happened to us. It became over 30 days late and we got no phone call from them until it was too late. They posted to my credit and would not give me a one time "goodwill deletion". They wanted nothing to do with it and said "we treat all fairly and no one gets a deletion". I find that hard to believe. I most likely will never buy another porsche due to this problem. It's a $!50k car and they did nothing to work with us.