PopmoneyReviews of popmoney.com

Sent money via the phone app and retired out. In addition their website down. $500.00 lost in limbo. Called customer service and they said they are aware of the problem but because of technical problems on their end the money Will take up for 5 business days for a refund. NEVER use this company

Don't use this service, I thought they were cool because it was through my bank but no. Golden 1 you need to drop this ASAP.

The good : Just about every bank or credit union in the U.S. accepts it, even for small business accounts. Debit card transactions are fast and reliable The bad : there are incredible issues with transfers from bank accounts to bank accounts to the point that it's useless . debit card transactions carry a fee. If your credit institution ( or that of your customers if you are small business) offers Zelle, do not bother. If you chose to use it, do only debit card transactions.

As of right now I've been on hold for 35 minutes with "customer service". I must've been told that "my call is important to them" at least 100 times.They are affiliated with my bank so I don't have much choice. (Cambridge Savings Bank). I instructed PopMoney to make monthly recurring payments. They are making payments inconsistently. (anywhere from every 2-3 weeks). This is a nightmare.

I work for a bank that uses popmoney. I will never recommend this product. I used it once so that I could see how difficult it would be for our customers to use. It was an absolute joke how many hoops you had to jump through to receive the money. Too bad I’m not the one one who decides why we offer this product. It would be gone yesterday if I was.

DO NOT USE!! When you cancel a transaction on the same day that you make a request, they do not refund your money!!! They keep the transaction fee which is expected, and your money. I made a transaction request, cancelled within minutes of making the request, and I have not received my money almost a year later!!! They are a scam. I have spoken with several people from the company. Everyone says that they will resolve the issue, but no one has!! Every time I have spoken with someone I have been given a different answer on where the money went!! BEWARE!!!

Every time after I am verified the send money to family is put on hold and takes days to have them research what happened. I cant for the life of me see how this company stays in business. Contacting the receiving bank to have them switch to Zelle.

I wish I could give this company zero stars. I attempted to registered on app, had issues, finished registration on website (which was different than app). App still did not show completed registration. Somehow, after going back and forth, and back and forth, funds deposited first time--> VERY CUMBERSOME process to get there. Attempted to use again. App said it could not deposit and I should go to "alerts", except there are no alerts under the app profile. Again, go to website, and it tells me I have three alerts. Jump through hoops, one alert taken care of. Second alert says they've deposited two small amts of money into my acct (never happened), and I'm told to just keeping checking my bank acct until they deposit (which never happened), 3rd alert is that the account is on hold. Called them, and they have to put a ticket into their IT team, or something of the equivalent. Summary: 1.) They hold onto funds for a very long time before transferring them. 2.) Registration is wildly cumbersome, and then they seem to make excuses to further hold onto funds. 4.) Their app and website stink, 5.) They make it hard to remedy any issues with them holding your funds. 6.) Your bank will not help you fix this. Everything about this feels like a SCAM. Going back to Zelle and not looking back.