Right on!
Fast response to email inquiry, fast delivery, and received exactly what I expected.
By Thomas
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
168 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
PoolZoom (poolzoom.com) has 168 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
168 approved reviews, newest moderated first
Fast response to email inquiry, fast delivery, and received exactly what I expected.
By Thomas
They sent a defective pool heater and we unboxed it it had water in the heat exchanger and was leaking. They said it would take 8 to 10 weeks to file a claim. They said they were filing a shipping damage claim, but their was no damage to the shipping box or the metal enclosure just a leaking previously used heat exchanger. In our opinion these people are a scam.
By Roger A.
The fact that Chris was always there and followed through with everything. Got the replacement unions yesterday and are threaded correctly. Thanks for the friendly and thorough service. Gary
By Gary
We ordered the wrong motor and you made returning it a breeze. received our refund in less than a week. Thanks to Chris is customer service. We ordered the correct motor and received it promptly
By Lucretia C.
easy to find replacement pool cleaner parts, easy purchasing, fast delivery, fair pricing
By lisa V.
did not receive the order
By Richard G.
Response from PoolZoom· Jan 17, 2024
Hey Richard, sorry to hear your package was not delivered. I've forwarded your order info over to our customer service team so they can reach out directly. Thanks for your patience while we get it sorted out!
Thanks, received my product.
By Chuck S.
Response from PoolZoom· Jan 17, 2024
Glad we could help get your pool running! Let us know if you need anymore pool supplies! Cheers, PoolZoom
Product availability, price, customer service
By Doc
Response from PoolZoom· Jan 15, 2024
Thanks Doc, glad we could be of service!