Timely delivery
Timely delivery, good quality
By Mark F.
Response from PoolZoom· Oct 6, 2026
Thank you for your review! We’re happy your order arrived on time and you’re pleased with the quality. We appreciate you shopping with PoolZoom!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
168 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PoolZoom Pool Parts and Pool Supplies Online. Huge In-Stock Inventory, Quick Shipping
PoolZoom (poolzoom.com) has 168 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
168 approved reviews, newest moderated first
Timely delivery, good quality
By Mark F.
Response from PoolZoom· Oct 6, 2026
Thank you for your review! We’re happy your order arrived on time and you’re pleased with the quality. We appreciate you shopping with PoolZoom!
I received it quickly, but its currently not working. So running through some things to see what the issue is
By Mike P.
Response from PoolZoom· Oct 6, 2026
Thank you for your feedback. We’re glad your order arrived quickly, but we’re sorry the item isn’t working. Please email [email protected] with your order number and details about the issue so our team can help with the next steps.
I received my order on time, and it appears to have arrived in good condition, but I have not had time to open the package yet and inspect it. I'm only giving 4 out of 5 stars because the item was delivered in the manufacturer's packaging, instead of in a plain box to hide the package contents.
By Adam
Response from PoolZoom· Sep 15, 2026
Thank you for your feedback! We’re glad your order arrived on time and appears to be in good condition. Some items are shipped in their original manufacturer’s packaging to help protect them during transit. We understand your concern about the package contents being visible and appreciate you bringing this to our attention.
I ordered a pull cable for my robot vacuum, and unfortunately, it didn’t work for my particular situation. But this is exactly where great customer service makes all the difference. I reached out about returning it, and they couldn’t have been more helpful. They were friendly, responsive, asked the right questions, and genuinely seemed interested in making things right. In the end, they issued me a full refund and told me there was no need to go through the hassle of returning the cable. The product may not have worked out for me this time, but the way they handled the situation absolutely did. They’ve earned a customer for life. This is how customer service should be done. Highly recommend!
By Andres H.
Response from PoolZoom· Sep 15, 2026
Thank you so much for your kind words! While we’re sorry the cable didn’t work for your situation, we’re thrilled to hear that our team was able to make the return process easy and provide a resolution. We truly appreciate your recommendation and look forward to helping you again in the future!
Awsome great price and products
By Rick S.
Response from PoolZoom· Sep 15, 2026
Thank you for the awesome review! We’re glad you were happy with our products and prices. We appreciate your business!
Great product
By Marcus H.
Response from PoolZoom· Aug 27, 2026
Thanks for the five stars, Marcus! We’re happy you’re pleased with your product and appreciate you choosing PoolZoom!
High quality product. Rapid delivery.
By Stevencj
Response from PoolZoom· Aug 27, 2026
Quality products and quick delivery, we’re glad your order delivered on both! Thank you for sharing your experience with PoolZoom!
Had a great experience. Found the part I needed and it was significantly cheaper than anywhere else. Part was delivered a few days later with excellent tracking that kept me informed.
By Keith H.
Response from PoolZoom· Aug 25, 2026
Thank you for the wonderful review! We’re glad you found the part you needed at a great price and that the tracking kept you informed throughout delivery. We appreciate you choosing PoolZoom!