Customer service agent was very…
Customer service agent was very professional, and easy to talk to, and went out of her way to help me with my questions
By Scott and Felece L.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
63 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolweb.com carries a full line of high quality pool supplies at low prices. We offer 2 day shipping on thousands of pumps, filters, pool lifts or anything else for your commercial swimming pool.
Poolweb.com (poolweb.com) has 63 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
63 approved reviews, newest moderated first
Customer service agent was very professional, and easy to talk to, and went out of her way to help me with my questions
By Scott and Felece L.
Customer service always makes the process , easy and trouble free. They are extremely professional and happy to help with all questions.
By Telford C.
Super fast service… & FREE shipping over $50 bucks..😎 My pool rope w/Floats(5x9)was the perfect size in length30’… …and the best thing of all, was I needed to confirm a few things and.. when I called … (..a real live HUMAN answered) NOT some robot system.. Happy Pool Customer in NorthEastern, TN Mnts.. Mr.K
By customer.
Response from Poolweb.com· Apr 25, 2023
Thanks for the review Mr. K!
I placed an order and have not received it as of yet. While I have been contacted and issued and apology for the delay, I need those booklets for and first aid clinic event on April 27 and am hoping to receive them before then.
By Margie A.
Response from Poolweb.com· Apr 19, 2023
Margie, We were able to get some more information on your order. Looks like these booklets will be into our warehouse tomorrow. We will ship these back out to you same day and I have upgraded your shipping to second day at no additional charge to make sure you get them in plenty of time for your clinic!
Fast shipping nice price great transaction thank you
By C marc W.
Norma Martin was extremely helpful.
By bill
Saeed Hemati makes pool web excellent. No matter the item or the question he goes over and beyond to help get you the correct product. You have excellent pricing, but he is what makes you stand out.
By C Pocahontas Aquatic C.
Response from Poolweb.com· Apr 18, 2023
Thanks for being our customer! We appreciate the review and continued business!
After searching on line for a pool handrail sleeve, and finding very little color choice in the size I needed, I came across Pool Web and ended my search. They had exactly what I wanted at a great price, and it arrived quickly. The experience could not have gone better. THANKS!
By Anita