Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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398 reviews
Pool Supply UnlimitedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
398 approved reviews, newest moderated first
Delivered on time, vacuum works great
By Kate P.
Response from Pool Supply Unlimited· Sep 12, 2024
Thank you for your feedback! We're glad to hear your vacuum was delivered on time and is working great. If you have any questions or need further assistance, feel free to reach out. Happy cleaning!
I ordered the wrong size pump because the local pool company thought that was the size I needed. It does not work as well as I would like but it does work
By Janie A.
Response from Pool Supply Unlimited· Sep 12, 2024
Thank you for your review! We're sorry to hear that the pump isn't performing as expected due to sizing. While we’re unable to accept returns on used items, we’d be happy to assist in finding a solution that optimizes your current setup. If you have any questions about proper pump sizing or need guidance on how to improve its performance, please don’t hesitate to reach out to our team. We're here to help!
Good price. Prompt delivery.
By Jay D.
Response from Pool Supply Unlimited· Sep 12, 2024
Thank you for your review! We're pleased to hear you were happy with the price and prompt delivery. If you need any further assistance or have any questions, don't hesitate to reach out. We're here to help!
Finding the actual part I needed to replace in my pool equipment.
By Charles U.
Response from Pool Supply Unlimited· Aug 30, 2024
Thank you for your review! We're thrilled to hear that you were able to find the exact part you needed for your pool equipment. We strive to make the search for replacement parts as easy and efficient as possible. If you ever need any further assistance or have more pool equipment needs, we're here to help. Thanks again for choosing us!
Part worked perfectly but I can’t locate any emails regarding my order.
By David L.
Response from Pool Supply Unlimited· Aug 30, 2024
Thank you for your review! We're glad to hear that the part you ordered worked perfectly. We apologize for any inconvenience with the emails. Sometimes our emails might end up in your spam folder, so please check there. If you still can't find any emails from us, please reach out to our customer service department at [email protected], and they'll be happy to assist you. Thanks again for choosing us!
High prices of shipping a slower delivery. Can’t use reward points all at once anymore
By Andrew L.
Response from Pool Supply Unlimited· Aug 29, 2024
Thank you for your feedback and for being a loyal customer. We’re sorry to hear that your recent experience didn’t meet your expectations. Shipping times and costs can sometimes vary due to several factors, but we understand your concern and will continue to work on improving this aspect of our service. Regarding the use of reward points, we’ve made some updates to our program to ensure it remains sustainable and beneficial for all our customers. While the structure has changed, we hope it still adds value to your shopping experience. We appreciate your continued support and look forward to serving you better in the future.
Shipped quickly and received in good packaging. Installed it within 2 weeks and it works great!!!
By Brandon S.
Response from Pool Supply Unlimited· Aug 29, 2024
Thank you so much for your positive review! We’re thrilled to hear that your order arrived quickly, was well-packaged, and that your installation went smoothly. It’s great to know the product is working well for you. If you ever need anything else, we’re here to help. Enjoy your purchase, and thank you for choosing Pool Supply Unlimited!
Great communication and super friendly. Easy to work with - thanks!
By Chad
Response from Pool Supply Unlimited· Aug 23, 2024
Thank you for your kind words! We're delighted to hear that you found our communication clear and our team friendly. We aim to make every interaction as smooth and pleasant as possible, and it’s wonderful to know that we met your expectations. If you need anything else, we're just a call or message away. Thanks again for choosing Pool Supply Unlimited!
