Pools EtcReviews of poolsinc.com

I have been more than happy with the service and quality of the product from this company. This is the second liner that I have purchased and the fit has been perfect. Denise was helpful and made the ordering process easy. I needed a new liner last year, but delayed ordering because, due to all of the variables associated with Covid, the estimated time was 6 weeks. I expected a delay this time too, but was pleasantly surprised when my liner arrived the same week that I ordered it! I will order from this company again.

Denise helped us place our order. This is the third liner we have put in. Ordering was easy and Denise made the process simple. The line fit wonderful. It was the smoothest liner install we have done.

We chose to order from Pools Etc. I read reviews and decided that I would give them a chance regardless of others comments.... I am happy to say, that I am very satisfied with the customer service and chats that I have had with these goods people. I hope all is well with others, and this just says when in doubt, take a chance it may just work out in your favor! Oklahoman proud of doing business with this company.

I must rate this company five (5) stars because of their Customer Service Representative – Courtney. I ordered Pool Steps which included an outside Ladder. The order consists of a single part number (to include both parts – the steps and ladder); however, the physical items are packaged separately, have separate part numbers, and are shipped separately. Therefore, when I placed my order – the warehouse only shipped the outside ladder; the major component (Steps) never arrived. Six weeks later (I was out of town traveling), I contacted Courtney and explained the situation that I was still expected another shipment of the Steps. Courtney went into action, provided me with a tracking number and kept me up-to-date with all the details. Low and behold, I actually received the same Ladder that was previously sent. I had to contact Courtney again, and explain that the warehouse shipped the wrong item; I now have two (2) Ladders, and no Steps. Courtney went into action again, kept me informed as to her progress with the investigation, informed me about the new shipment, and provided me with a tracking number. Within a couple of days, I received my Steps and now have the complete set of Steps and Ladder. I will say that things do happen occasionally; however, working with Courtney was pleasant, and she gave me the impression all along that she was going to take care of my me and my order. The FIVE STARS goes out to Courtney in Customer Service. Courtney is great, and I have full confidence in Pools Inc. as a company. Thank you Courtney!

Very knowledgeable company. Great customer service. Have ordered several liners from them they fit great. Has been about a 2 week turn around time so I think that's pretty quick.

Denise was very helpful in educating me on the measurements and types of pools so that I could order the proper liner for my pool.

I ordered our liner April 23rd, 2022. Two days later I was contacted for the inground exact measurements and sent them in and then my inground customer ordered pool liner was deliver the following Saturday. So all in all 7 days for manufacturing and delivery!!! Denise kept in contact with me and sent me the tracking ID for the shipment the day it was shipped and then it was delivered two days earlier than expected. I was nervous because this was our first time ordering a pool liner online but we had a great experience and I couldn’t be happier with the service provided!

Denise made my liner buying process seamless. Very helpful. Would definitely use again! Thank you Denise