PooLinReviews of poolinstore.com

I have the Poolin EOC06 and love it. I've had minor issues and the Engineer Tech for this company was very helpful to get me back to running smoothly. I would highly recommend this even for a beginner or seasoned crafter that wants to enjoy making embroidery items.

I have no embroidery experience but I really wanted to create my own embroidery designs on clothing so ordered the EOC07 in the middle of February. As I'm doing research on how to use it i came across a few groups where I met some technicians. One of them, Kai, was eagerly willing to help and assist from the beginning. Their customer service is 5 star in itself! That is something that I feel was worth buying a machine from Poolin anyday. The machine is easy to work with but I did end up buying a different embroidery program to learn digitizing instead of institch. I would 150% recommend Poolin! Not only is the customer service/ Technician service excellent but their prices arent able to be beat! You get alot for money! The only small regrets are not getting one sooner and being too nervous to buy a multi needle machine for my first machine. Im currently saving up for one and hope ill be able to enjoy an EOM someday along with my EOC07.🥰🥰. Thanks Poolin for making my embroidery experience a 5 star one!

Love this machine easy and simple ❤️

I purchased the EOM Embroidery Machine from Poolin, and I can honestly say that their customer service is some of the best I have ever experienced. As someone who was learning a new machine, I had a lot of questions, and every single time I reached out, there was someone available to help. It didn't seem to matter whether it was during the day, late at night, or on a weekend. Their support team consistently responded quickly and went above and beyond to make sure I understood what to do. What impressed me most was that they didn't just send generic answers. They provided videos, photos, step-by-step instructions, and helpful links tailored to the exact issue I was having. Whenever I got stuck, they patiently walked me through the solution until I was back up and running. The EOM machine itself has been fantastic, but the level of support behind it is what truly sets Poolin apart. Buying embroidery equipment can feel intimidating, especially for beginners, but Poolin made the entire experience enjoyable and stress-free. If you're considering purchasing an embroidery machine and are worried about learning how to use it, I highly recommend Poolin. Their customer service alone is worth 5 stars. Thank you, Poolin, for making me feel supported every step of the way!

Absolutely love my embroidery machine EOC05! Works great, and the customer support is next level, they helped me walk through the process since I am a beginner. Definitely recommend ❤️

I've really enjoyed using my PooLin EOX by BAi embroidery machine. As someone who loves crafting and personalizing items, this machine has been a great addition to my workspace. It was fairly easy to get set up, and after a little practice, I was creating embroidery projects with confidence. The stitch quality is clean and professional-looking, and I love being able to upload my own designs. The touchscreen is easy to navigate, and the larger embroidery area gives me plenty of room to work on different projects. I've embroidered on shirts, bags, hats, and gifts, and the results have been consistently impressive. One thing that really stands out is the customer support. Whenever I had questions or needed help troubleshooting, the engineers were quick to respond, knowledgeable, and genuinely helpful. It's reassuring to know that support is available when you need it, especially when you're learning a machine with so many features. Like any embroidery machine, there was a bit of a learning curve at first, but once I got familiar with the settings and thread tension, everything became much easier. For the price, I feel like it offers a lot of features and excellent value. Overall, I'm very happy with my purchase and would definitely recommend the PooLin by BAi embroidery machine to anyone looking to get into embroidery or upgrade their current machine. The combination of quality, ease of use, and outstanding support makes it a great investment.

From inquiring about the machines to delivery to set up! Chris & Kevin were extremely helpful throughout the whole process. I ended up with the EOM and the machine is a workhorse. Thinking of getting another one from Poolin soon. Great products and exceptional customer service!

I ordered the EOX on Monday, June 8, 2026 and it arrived on Friday, June 12, 2026. It went really fast. The delivery was amazing. Day and Ross was awesome with the delivery. Very helpful. They put the box where I wanted it and were super friendly. I was very impressed with the packaging of the machine. This is my second multi-needle machine and there was a difference in packaging the machine. The only thing that was missing was the user manual. I ended up receiving one from my sales rep but other than that I have been impressed. The after sales service has been excellent! Kevin has been great. Unlike my other machine sales support. I have used the machine twice and so far I really like it. It’s much quieter than my first machine, the setup of the machine is also much better. The only thing I wish is that the speed would be 1200spm. I am looking forward to learning institch cloud and the rest of the machine. Hoping that this machine will outgrow my business. Thank you Poolin for the great experience so far and looking forward to working with you in the days ahead.