Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
PooLinSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 386 reviews with 5 stars · Clear filters
I am new to the Poolin embroidery machine and just setup my EOM, I thought the machine made a weird noise for Tracing and reached out to Leo and Kai for help. They were so nice and patient with me to figure out the right way to Trace.
By Claire
I bought the poolin eox a few ago! And it’s been running great and any problems or questions I run into Leo wang helps me out!! The help and support for this machine is honestly fantastic and fast I also love the fb support group it as well to connect to other users who have the same machine as you
By Alexis S.
Excellent Embroidery Machine – Very Happy with My Poolin EOM 15 Needle! I’ve been very impressed with my Poolin EOM 15 Needle embroidery machine. The machine is well built, easy to operate, and produces clean, professional-looking embroidery. Having 15 needles makes switching between colors much faster and is a huge advantage when working on more detailed, multi-color designs. Once everything is set up correctly, the machine runs smoothly and consistently. The touchscreen controls are easy to navigate, and there are plenty of adjustments available for dialing in different garments, hats, and embroidery designs. Stitch quality has been excellent, and the machine has handled the projects I’ve thrown at it very well. I’ve also been pleased with Poolin’s support when I’ve had questions. With any commercial-style embroidery machine there is a learning curve, but having helpful support available makes a big difference. For the price, I think the Poolin EOM 15 Needle offers excellent value, especially for someone wanting to grow an embroidery business without spending the amount required for some of the much more expensive commercial brands. Overall, I’m extremely happy with my purchase and would definitely recommend the Poolin EOM 15 Needle to anyone looking for a capable multi-needle embroidery machine.
By Randy C.
Best customer service ever! You get your own rep who chats with you directly and answers every question. You can send vids and pics and they guide you 100% to help with whatever you need! Highly recommend!
By Simmi
Outstanding support experience! I have had my embroidery machine for less than a week and thought I already broke it. I contacted Support and someone got back to me within minutes. They sent videos and walked me through step-by-step what otherwise would have been an impossible task! Kai was so helpful! 10/10 recommend.
By Ellie L.
Great quality machine. The price point and actual stitching are both amazing!
By TC
So far everything has been great. Quick to respond. Easy troubleshooting.
By Robbie Fresquez King R.
Easy to use machine . Leo and Nancy are amazing. Great support
By Rachel
