Great customer service
Great customer service
By Valued C.
Response from Poolheatpumps.com· Jun 27, 2021
Thank you for leaving us a review!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Poolheatpumps.com, where we are passionate about making your pool experience unforgettable! With a commitment to delivering personal customer service, we take pride in helping you find the perfect pool heat pump tailored to your specific pool and location.At Poolheatpumps.com, we understand that each pool is unique, and choosing the right pool heat pump can be overwhelming. Our experienced pool heating experts are here to guide you through the entire process. From the moment you reach out to us, you'll be greeted by friendly and knowledgeable professionals who will take the time to understand your needs, preferences, and budget.Whether you have a residential pool or a large commercial one, we are proud to offer the best prices in the industry, without compromising on product quality or customer service. Poolheatpumps.com collaborates directly with reputable manufacturers, ensuring that you get top-of-the-line products at competitive rates. When you choose Poolheatpumps.com, you are not just buying a product; you are investing in a relationship built on trust, reliability, and exceptional customer care. Let us be your trusted partner in creating memorable swimming pool fun!
Poolheatpumps.com (poolheatpumps.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
561 approved reviews, newest moderated first
Great customer service
By Valued C.
Response from Poolheatpumps.com· Jun 27, 2021
Thank you for leaving us a review!
Easy to work with ,everything went as stated it would be . Waiting to see if there are savings electric bill wise . very satisfied Steve Lawson
By Valued C.
Response from Poolheatpumps.com· Jun 27, 2021
Thank you for leaving us a review. Please let us know how much you save on your electric bill. Enjoy!
Great pricing got me to them, good service sold me. Asa answered every question I had. Thank you!
By Robert
Response from Poolheatpumps.com· Jun 27, 2021
Thank you for leaving us a review. We truly appreciate your time and thoughts!
I'm one of these OCD guys that researches every big purchase I make. Asa was super helpful in disclosing the history and inside manufacturing quality of the various brands he sells. I wanted to know and understand the differences of each to make the best decision for my family's needs to heat our pool in Las Vegas. COVID didn't make things easy on us either as we waited patiently for the unit we wanted to be manufactured and sent to us. Again, Asa kept us in the loop the entire time as to where we stood in line and when to expect fulfillment of our order. I highly recommend this company for their integrity.
By Donn in Las V.
Response from Poolheatpumps.com· Jun 27, 2021
We truly appreciate your thoughtful review. Thank you so much! Oh, and love the title of your review!
Awesome customer service and quick shipment. We are extremely happy with the heat pump that we purchased from poolheatpumps.com!
By Valued C.
Response from Poolheatpumps.com· Jun 27, 2021
Thank you for leaving us a review. We truly appreciate it!
Well pleased with information and presentation by Asa Strong. Offered a unit that was above and beyond other companies offers at price that was well below. Ordered on Thurs, shipped Fri and Delivered Monday, didn’t think it was that easy. Thank you, Isa
By Valued C.
Response from Poolheatpumps.com· Jun 27, 2021
Thank you for pointing out how easy the whole process was. We truly appreciate the review - thank you!
I was so impressed with the personalized service of this company. How great it was to be able to speak directly with the owner, Asa Strong, who kept me updated on the production run for my heat pump. Also, I wasn't charged until my unit shipped. Many websites won't tell you that the item is backordered until your card is charged.
By Carol M.
Response from Poolheatpumps.com· Jun 27, 2021
Service is a top priority at poolheatpumps.com, so thank you Carol for pointing that out. We appreciate the review - thank you!
Poolheatpumps.com helped me select the right heat pump and provided good resources for the install. I bought a Gulfstream HE110RA for a 13500gal pool in NY. I couldn't be more satisfied. My energy bills are much lower than with propane and the heater doesn't need to run very often to maintain the temperature in the pool. It's nice and quiet, too. Thanks!
By Valued C.
Response from Poolheatpumps.com· Jun 27, 2021
Thank you for providing a review and letting us know how well your pool heat pump works. We hope it gives you many years of enjoyment!