Pooleys Flight EquipmentReviews of pooleys.com

I ordered a headset and it was a horrendous experience as the company gave the delivery people the wrong email address and I wasn’t able to pay import charges till I rectified the problem myself through the delivery company and when talking to Pooleys was confronted what do you want me to do about it.

Filled in their online form twice with a query regarding one of their products and neither have been responded to. This is now 4 months on. In general, good products but don’t expect any customer service at all

Be careful before you order from this company. I ordered an item 2 years ago which was never delivered. I completely forgot about it until a month or so ago when I received an email saying the item had dispatched. A month later and still no delivery. Have attempted to email the company for clarification but received no reply. Couldn’t make this stuff up.

Purchased several Pooleys ebooks that were rather expensive for an ebook. You have to read them through an app that offers no ebook functionality. No annotation or marking. Not even a basic linked table of contents or search. Each page will carry two water marks and not really usable as a study or reference book since it is not an actual ebook, but a copy that you would have to page through page by page. That for a price that is way above actual books or ebooks. Very poor form.

Sorry but after years buying off Pooleys. I'm gone. End of May 2019, I order £100 of Charts having made it clear that I only wanted them if 8.33 was fully propagated on all the charts. First plate I flew to last week and the frequency on the plate was wrong. I complained and was told loads were wrong because the data was from last November!!!! I made it clear that if they were not current - I didn't want them. £100 of mere paper, thanks Pooleys. I'm gone to the competition now. For good.