Poof There It IsReviews of poofthereitis.com

We specifically chose to support this small, family-owned business for our gender reveal, but our experience was a complete disappointment due to their incredibly rude and combative customer service. My elderly mother-in-law placed the order on a Thursday and paid a total of $70 to have it priority shipped to ensure it arrived by the weekend. Because she is not tech-savvy, she didn't realize the shipping tier she selected didn't qualify for Saturday delivery (why would she when she selected a shipping that said “Next Day Air”?). I can completely understand a mistake happening during the ordering process. What I cannot accept is the utter lack of respect, empathy, or professionalism from them when I reached out for help. When I contacted them, they were highly argumentative and passive-aggressive. They filled their messages with attitude, ending sentences with multiple question marks (??) and ellipses (....). Instead of being understanding that a family was in a tough spot, they entirely blamed my mother-in-law, stating that if someone had just reached out to them, they would have made sure it arrived Saturday. They used this to shift 100% of the fault onto an elderly customer, completely ignoring common sense (nobody throws a gender reveal on a Monday during the school year; it was obvious she was trying to get it here for the weekend). To make matters worse, out of the $70 spent, they were only willing to refund $28 minus a "restocking fee." When I told them I was disappointed by their disrespectful response and would not be recommending them, they made a snide, sarcastic comment: "How unfortunate that you won't be recommending our small family business." Being a small family business was the exact reason we chose them. As a young family trying to make the most of our special day, we ended up hundreds of dollars down the drain between their non-refundable fees, hiring a photographer for a reveal that didn't happen as planned, and having to spend an additional $40 on a last-minute alternative item. After looking through other reviews, it’s clear that this hostile customer service, lack of helpfulness, and pattern of blaming the customer is an ongoing issue for them. Mistakes happen with shipping, but there is zero excuse for a business to treat paying families with this level of disdain and mockery. I absolutely do not recommend ordering from them.

We ordered two gender reveal cannons for our gender reveal party in July—one rose gold confetti cannon and one pink powder cannon. Unfortunately, when we set them off, the rose gold cannon was correct, but the second cannon was incorrect. This was not just any gender reveal for us. This is our first child after going through IVF and experiencing two previous losses, so this was an incredibly meaningful and emotional moment for our family. We specifically chose the pink powder because we had a particular photo in mind for our nursery, and we were really looking forward to capturing that moment. Having the wrong product come out was extremely upsetting and took away from what was supposed to be such a special memory. The frustrating thing about a product like this is that there is no way to check it beforehand. You have to trust that the company has filled and shipped correctly because opening or testing it would defeat the entire purpose of a one-time gender reveal product. We did exactly that—we trusted the company to send us what we ordered. We immediately reached out and provided pictures showing what happened. Jon initially seemed to have difficulty believing us and said he couldn't understand how this could have happened because, according to him, they had been sold out of the incorrect cannon for months. Because he seemed skeptical of what we were telling him, I sent an additional video clearly showing what came out of the cannon. He eventually responded with an apology and asked how we wanted to resolve the issue. At that point, the reveal had already happened, the moment was gone, and my wife simply wanted a refund. I explained that we had specifically wanted the powder for the nursery photo, but since we could no longer recreate that moment, a refund seemed best. He never responded. After waiting a week, I followed up and asked for an update on the resolution. Another week has now passed, and we still have not received a response. We understand that mistakes happen. What has been incredibly disappointing is how this was handled afterward. We provided pictures, sent additional video when our experience was questioned, explained why this was especially important to us, and clearly communicated a reasonable resolution. Instead of simply taking care of the issue, we've been left chasing them for a response. This was supposed to be one of the most special and meaningful days of our lives, especially after everything we had gone through to get to that point. Unfortunately, receiving the wrong product and then having such poor communication afterward has made an already upsetting situation even worse. We would have been much more understanding if the mistake had been handled with compassion, urgency, and a simple effort to make things right. Instead, we have now been waiting weeks for a response to a refund request. For a product that is specifically purchased for a once-in-a-lifetime moment, you should be able to trust that you're receiving exactly what you ordered—and if something does go wrong, you should be able to trust that the company will stand behind its product and make it right.

Exactly what I wanted! Great customer service too.

The absolute BEST gender reveal canons EVER! I’m the kind that will endlessly “research” a product/type I’m looking for until I know for certain I’ve found the absolute best option for purchase…happy to say these were everything and more! All canons we spread within our little crowd/family went off at the exact same time thanks to the trigger button being so user friendly. Contents were high quality and just as desired. Made for a great little show and reveal! Not to mention, all contents were completely gone after 1 rainy day. Thank you thank you for creating such a timeless product for an unforgettable experience :) Don’t be fooled or confused by the negative review outliers on this platform…it’s not possible that they are reviewing the same company/products and it’s obvious when comparing feedback. Another great platform for more real user reviews is on Etsy.

This golf ball was great! It was bigger than I thought it was and getting a practice ball was very helpful to calm my husband‘s nerves. I would definitely recommend this to anyone else having a gender reveal!

Had such an incredible experience with this company! So grateful I found them and didn’t go with the other options out there. These are well worth it!!!

Awesome! Everything I expected and more! Great communication answers quickly! I had a change in date (moved up) and he accommodated us! Great guy to work with.

Excellent seller, very reliable and communicative. Everything arrived in perfect condition, and the quality is fantastic. I love it! Definitely recommended.