Pony O Hair AccessoriesReviews of ponyo.com

Total garbage. Just another Instagram hustle. Unless your Caucasian with thin hair don't waste your money. After ordering their XL advertised for thick hair and waiting over a month to receive, disappointed to find out complete garbage.

VERY Disappointed!! I have thin hair. I was hopeful this would work with my fine hair. But just like every single product out there, the Pony O does NOT work at all. It is too large to hold thin hair, and in fact, the rubber-like coating actually rips and breaks and damages my thin hair. It's way too heavy to hold thin, fragile hair. This is a total waste of money. They specifically say the product will work with thin hair, but that is simply an out and out LIE.

I was disappointed. Hopeful it would hold my hair up as advertised, but it doesn’t, not more than a minute or so.

My hair is too thick and long for this product. I ordered the pony O XL and the bun bar, and even after following the instructions my hair just falls down. Granted, the pony O hangs on, but it doesn't hold my hair up. After contacting customer service, the supposed owner of the company was incredibly condescending, implying that it's my fault I couldn't figure it out and not hers. Also, they don't cover shipping to you or back to them, so it costs more than the product in shipping if you return it. I chose to just throw it out rather than waste any more money on this company.

I’m really shocked that anyone is saying that Pony O’s customer service is terrible - that doesn’t match my experience at all. I emailed them to ask a question and received a helpful response within a very reasonable amount of time. I don’t know how many people work at Pony O, but they seem pretty busy running their business while also helping first responders. In my opinion, that’s very admirable. I just received my order today. I love the Pony O 2.0, but I’m trying to get the hang of the Bun Bar because it’s a little more tricky with my hair. The products are well made with good, quality materials.

Absolutely TERRIBLE customer service. A company that NEVER answers, returns your call and many times when you call their mailbox is full, don't respond to emails or facebook messages. what a JOKE of a company, they play childish games, very disrespectful. We will dispute our charces since our order never arrived, they promised to resend the products and resent the wrong items. I will NEVER recommend them to anyone and I will make sure to let everyone around me know.

This thick piece of rubber just slides right out of my hair. I've watched video after video. What a scam.

I love how it worked the way they advertised , but it’s not very lasting. I got mine in January and it broke two days ago (June 1st). I can hear the clicking of the metal strip inside and it bulges out visibly through the rubber. This is genuine product, I got it for pony-o website. But to have spent a little more just for a thing that holds my hair that lasts just 6 months? Not worth it. I don’t like the fact that I can’t choose two slim ones. It comes with one slim and one wide. I hate using the wide one. Now the slim one broke, I just had to give this review. Not considering to spend another amount on this anytime soon.