Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
105 reviews
PomelClothingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pomel is a retail experience created for fans of all things Japanese lifestyle and culture. We carry exclusive and unique apparel, accessories, and more. At first, Pomel was a way for us to express our love and art in the form of Anime styles.After discovering that our friends love the designs, we created our own shop to create one spot for all anime fans to find cool anime goods, and take this project to the next level to share this Sugoi experience with all Anime and Manga lovers.Customer Service Email: [email protected]
PomelClothing (pomelclothing.com) has 105 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 4 reviews with 2 stars · Clear filters
I love Berserk but the quality of the hoodie I bought does not match the price. It is very thin, more like a long sleeve shirt with a hood. The resolution of the graphic on the back is poor. The sleeves are too short. I would not have purchased it if I had the chance to see it in person first.
By Jeremy
I ordered a shirt that was supposed to be "off white" and in the image is clearly that color. But when I actually got the shirt it was a dark grey which made the print on the shirt hard to see. I don't know about other products but if they can't be consistent with the color they promise I don't recommend.
By William M.
I've ordered two shirt from this company. The first one was great. I knew that their products are mass produced from China but the print came out good and the shirt was comfortable. I ordered a second shirt from them expecting the same quality. The actual shirt was fine but the artwork was just awful. It looks super blurry and AI generated. I'm hoping I can get a refund but their website says that they don't accept refunds.
By Hannah
Response from PomelClothing· Feb 27, 2025
We sincerely apologize for the issue you faced. Your experience matters to us, and we will take immediate steps to improve. Please contact us so we can address this personally.
READ THE REFUND POLICY AND 1 STAR REVIEWS. Now although this is mostly common sense. I ordered 3 hoodies for 55 dollars each and 1 of them was super thin similar to a SHEIN like product. My other 2 hoodies were what felt like 20 dollars each and made better but the acid wash was completely wrong and the color of one wasn’t even the same. Additionally, their refund policy makes it so much worse and makes it almost impossible to refund. DO NOT BUY
By Ryan
Response from PomelClothing· Feb 27, 2025
We regret that your experience didn’t meet expectations. Your concerns are important to us, and we’re committed to learning from this to enhance our service. We’d love to fix this for you!
