Wonderful service
Owner was very communicative and helpful. The international shipping was a little pricey, but its NUTS TO BUTTS fast; got my order in just a few days. Definitely will shop here again.
By Kevin X.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
21 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PokeVault is the official and original company located in Fukuoka, Japan. Since 1997, we have specialized in very rare collectible Japanese Pokemon promo cards, holo cards, plush toys, pokedolls, deck boxes, card sleeves, keychains, charms, bags, straps, and much more. We specialize in providing our customers with the rarest and most collectible Pokemon merchandise from Japan. We have access to rare Japanese Pokemon collectibles that are sold out nearly impossible to find. Our goal is to make all of our customers happy, from the first time Pokemon collector to the most series adult collectors.
Pokevault (pokevault.com) has 21 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
21 approved reviews, newest moderated first
Owner was very communicative and helpful. The international shipping was a little pricey, but its NUTS TO BUTTS fast; got my order in just a few days. Definitely will shop here again.
By Kevin X.
Very responsive, if you have question, do not hesitate to talk with him.
By Orange M.
Excellent service. The owner is very responsive and helpful, but some delays in communication may occur due to time zone differences. My items were held during Covid and shipped as soon as available. The owner even covered an increased shipping fee due to Covid for me! My items arrived in excellent condition and were exactly what I expected. Everything on Pokevault is expensive, but I was also able to get items I wouldn’t be able to get from a store (like plushies from a UFO Catcher), plus a specific blind box item. In my opinion the quality of service and products is well worth the price.
By Casey J.
soooko i love it you get to bug stiff soory if i sell worg
By Makayla G.
Amazing! I finally own merch of my favorite pokemon, and the prices are super reasonable. They warned about long delivery times, so I assumed around a month, but I got my stuff super fast, in maybe a week!! Not the last time I buy here!!
By Anonym E.
Great service, whatever you might be slightly overpaying on is made up for with just the most secure and protective, clean packaging you could ask for. Everything came in immaculate condition and you just don't get that kind of thing on ebay or similar.
By Craig G.
i wish they didnt overprice some stuff. i found something selling for 80 dollars and if i go to the offical pokemon center its 12 dollars...
By Fry C.
If you are scouring the reviews checking to see if Pokevault is reliable, you have stumbled across another positive review! I ordered my item and it was estimated to be delivered within 2 weeks, and it was delivered within a week! The box was in perfect condition and the package was concealed very neatly with bubble-wrap. 10/10 would recommend for all of your Pokemon needs!
By Corey N.