Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
13 reviews
PoelleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modern-driven fashion brand that blends future minimalism, luxury craftsmanship, and everyday functionality. Designed to inspire inner harmony and resilience, our timeless leather accessories are crafted with care to become part of your legacy. Belong to Yourself. Inspire others.
Poelle (poelle.com) has 13 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 13 reviews with 5 stars · Clear filters
The quality is amazing and the communication every step was wonderful! Great customer service an an impeccable bag!!!
By Stephanie A.
Response from Poelle· Aug 24, 2026
Thank you for these kind words. We try to make everything around the bag feel as considered as the bag itself, so it's wonderful to hear the communication stood out too. Enjoy it, and our team is always one message away. Petro Lyshak, co-founder of Poelle
I bought 2 purses from this brand and I can say that they are very high quality, stylish. People often ask what brand this is. This is definitely not the last purchase of this brand.Love it a lot ❤️
By Tetyana B.
Response from Poelle· Aug 24, 2026
Thank you, and welcome back anytime. "People often ask what brand this is" might be our favourite compliment, that's exactly the kind of recognition we hope our designs earn on their own, without a loud logo. It's a joy to know two of our bags found such a good home. Petro Lyshak, co-founder of Poelle
I originally posted a negative review after my product had not arrived after eight weeks due to an issue at customs. One of the owners, Mr. Petro became aware of the situation he contacted me directly and the service I received was exceptional. In all my years of retail transactions, I have never been treated so kindly and generously. The purse was shipped and received within a week, and the tote is absolutely beautiful. I am updating my review to reflect this wonderful experience, and I will definitely be purchasing another bag from Poelle in the future.
By sonya
Response from Poelle· Aug 24, 2026
Thank you for taking the time to update your review, that's a generous thing to do and we don't take it for granted. The delay at customs was a situation we simply had to make right, and I'm glad we could. Shipping worldwide from Ukraine comes with challenges we can't always control, but how we treat people when something goes wrong is fully within our control, and that's the standard we hold ourselves to. Enjoy the tote, and we'll be here when you're ready for the next one. Petro Lyshak, co-founder of Poelle
The product is beautiful and very well-made. Customer service is very responsive. If ordering from the US, you must realize and understand that the product is coming from Ukraine and, as a result, it will take a bit for it to be delivered.
By Kristen A.
Response from Poelle· Aug 24, 2026
Thank you for this thoughtful review, and especially for setting fair expectations for other customers. Every bag ships from our atelier in Horodok, Ukraine, and while the journey to the US takes a little longer, we believe what arrives is worth the wait. We're grateful for your patience and your trust. Petro Lyshak, co-founder of Poelle
Gorgeous belt! Arrived quickly. Would recommend.
By Lora W.
Response from Poelle· Aug 24, 2026
Thank you! Glad it reached you quickly and that it hit the mark. Enjoy wearing it. Petro Lyshak, co-founder of Poelle
