PSBridal.comReviews of plussizebridal.com

Wow! Worst shopping expérience i ever had in my life! I ordered my wedding dress on March 2014. They promise to deliver it on June, 3month before my wedding (august). Do you beleive that until today i receive nothing? Since I live in France they said they tried to deliver my dress home, but no one was there. Then they send it back to the USA! Big liers! Not even a receipt saying they miss me home, kind of proof. No answering phone, no replying emails. Nothing!!! Now i just want my money back. My wedding is aldready done, i just want to forget about this un professional web site wich scare me about ordering clothes in the US.

When ordering my dresses. There was never ever any mention of shipping costs. In fact when I paid it said FREE!!! Now an invoice for £151 has just landed at my door... Can anyone offer me an explanation?????

This site is awful. Customer service - there is none. Prior to ordering my bridesmaid dress I called twice and left two messages because I had a sizing question. I never got a call back so I just ordered the dress since I needed it. Months went by and i heard nothing. I called left several messages asking for updates and never revived 1 phone call back. Then another girl in the wedding party got her dress from the same site. It has stains ALL over it. She called left 4 messages and never got a call back. She took it to a professional dress cleaner out of her own pocket and had to pay for it. At this point I was so nervous. Finally I called one day and someone answer (so I never got a call back to my messages and keep in mind they charge your credit card right away). I asked for an update and they said they didn't know the status but they could call me when they did. Here is the best part - when I mentioned the wedding date (which I noted on my order) she said they don't guarantee anything even tho the estimated ship date is on there the fine print states nothing is for certain. Don't order from here it is not worth the stress or money .

This has been the ABSOLUTE worse online ordering experience! I would never recommend PS Bridal to anyone. I believe out of my 25 times calling for a status on my projected delivery date, I have received maybe 2 calls back, at that only 1 call has been from an actual employee of this company, the other return call was from their call center to tell me someone would return my call soon....this was over 5 calls and a week ago. Needless to say, I have not received my dress yet which I was told I would receive by mid to late April, we are now entering June and still no dress. Keep in mind that the order was placed in January , which by most standards should have given a fairly large cushion of time between ordering and event. To add insult to injury my dress was discontinued by the manufacturer shortly after the bride selected our dresses and we placed our orders. So it's not like I could get the dress from another bridal salon after seeing how horrible the experience was going to be tiring to communicate with a company who seems to go MIA. The wedding is in a matter of only a couple weeks, besides being completely bummed about not having my dress, I keep thinking that the couple dollars saved was not worth the stress.

I've received the worst customer service imaginable from this company... to the point that I believe they're sham and will more than likely report them as such to my cc company. I ordered a bridesmaid dress from PSBridal.com on January 22 (for a June wedding), and was quoted 12-14 weeks for standard shipping. To verify some things initially, I attempted to contact them via phone and email repeatedly following the purchase, and it wasn't until almost a month later that I finally got a return call from some person named Jeanette (whose number is - surprise, surprise - now defunct). Fast forward to present day, May 26, almost a full month past the max quoted delivery timeline. Still no dress, and no response from the company by phone or email. I have tried to contact them again and again, for weeks, along with the other two bridesmaids (who ordered their dresses at the same time, and like me, have received nothing and gotten no response). One other bridesmaid was smart enough to order from a different place and received her dress weeks ago, so needless to say, we've been completely screwed by PS Bridal and now have to figure out what to do! Adding insult to injury, the dress is now discontinued. I understand manufacturer delays (as it seems they have used this as an excuse in the past) but this goes beyond that - a total lack of concern, care or basic customer service when they don't even have the courtesy to respond to urgent issues and at least provide a status update. My advice to anyone considering this company - DON'T DO IT. THE MINIMAL DISCOUNT IS ABSOLUTELY NOT WORTH THE HEADACHE AND STRESS, EVEN IF THE DRESS DOES EVENTUALLY ARRIVE... SMH

I ordered a bridesmaid dress on July 2nd for an October 12th wedding. I paid $45 for the 8-9 week rush cut. After several panicked calls to PS Bridal, my dress was finally shipped on October 3rd. It was shipped 1-day express through the USPS and I had to go pick it up from the post office myself on Oct. 4th. Thanks, PS Bridal, for getting my dress to me 8 days before the wedding! I want my $45 back.

I ordered a dress for my sister's wedding and the wedding was postponed due to Hurricane Sandy, so I needed to return the dress. No one would help me, they wouldnt accept returns on the dress. The customer service was terrible for the price I paid - do not purchase from this website!

I ordered my dressed for a wedding I was in and it took 3 Months to get the dress. I got it a week and a half before the wedding and I still had to get alterations. Although the lady was very nice over the phone she continued to give me false dates of when my order would arrive. I honestly got scared that the dress would not arrive on time. I do not recommend unless u have tons of time to WAIT on your order.