Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
680 approved reviews, newest moderated first
Absolutely loved my rugg. Same exact rugg Havertys is selling and 200$ cheaper. Same exact rugg. Will purchase again.
By Penny Whitener Diamond W Ranch L.
Response from PlushRugs· Sep 21, 2023
Thank you for your review! We're thrilled to hear that you loved your rug and found it to be a great value. We look forward to serving you again in the future! - The PlushRugs Team
The rug is not completely straight on both sides it bows out. For the price it should be perfect
By Laura
Response from PlushRugs· Sep 21, 2023
We apologize for any inconvenience you've experienced. Please contact our customer service team if you feel that this issue needs to be addressed and we'll work to resolve this issue promptly. Your satisfaction is very important to us. - The PlushRugs Team
Rug is exactly as ordered - beautiful and a great price!
By Christine C.
Response from PlushRugs· Sep 18, 2023
Thank you for your review, we're thrilled to hear you love your new rug!
Fast shipping. Great price!
By Gina
Response from PlushRugs· Sep 21, 2023
Thank you for your positive feedback! We're delighted you had a great shopping experience with us. Enjoy your rug!
UPDATE! The customer service of this company is excellent. Issues happen…it’s how the company handles them that makes all the difference. Other companies could use a refresher. We wouldn’t hesitate to order from this company again! THANK YOU! I ordered a rug on Labor Day weekend. Great price! I received several notifications from FedEx with the expected delivery date. The day before it was supposed to arrive I noticed it was in a warehouse for about 24 hours (30 minutes from my house)….then shipped back to sender! I called and was told the rug was never in stock. It was the PAD being returned to sender. If I had known it wasn’t in stock, I could have chosen a different rug. Instead, I missed out on several hundred dollars in savings on Labor Day weekend sales….and still a bare floor.
By Susan M.
Response from PlushRugs· Sep 18, 2023
Good Morning Susan, I want to sincerely apologize for the inconvenience you've experienced with your recent rug order. Your satisfaction is of the utmost importance to us, and I understand how frustrating this situation must be for you. Unfortunately, after you placed your order, we were notified by our manufacturer that the rug you selected had been discontinued, this was a rare and unforeseen circumstance that we deeply regret. I completely understand your frustration, especially since you missed out on significant savings during the Labor Day weekend sale. I want to assure you that we take this issue seriously and are taking steps to prevent such situations from occurring in the future. I will be reaching out to you directly so we can discuss a bit further, in hopes we can make this situation right. - The PlushRugs Team
I was very happy to find a rug on the PlushRugs website that had the perfect design and colors for my needs. When the rug arrived, the finish around the edges was greatly flawed. When I called customer service they were very professional, friendly and helpful. I emailed pictures and they promptly responded letting me know it was the last rug of that style. They said they would provide a prepaid shipping label and I could return it for a full refund, or they would discount the one I had. I chose the discount. The entire process from start to finish was smooth and professional.
By Karin
Stil don’t have rug. Communication is poor. And tracking system doesn’t tell me anything other than shipped. Cheap service rather than UPS/FedEx
By Tarrah
Response from PlushRugs· Sep 11, 2023
Good Morning Tarrah, Thanks for leaving us a review and letting us know of your concerns. You ordered a 9x12 rug that unfortunately is too big to be shipped via UPS/FedEx. My sincerest apologies the tracking system doesn't provide a ton of details, I know that can be frustrating. I'm going to have one of my customer service members reach out to you this morning and they can assist with keeping you updated on the shipment. As of now, the item is in transit and "estimated" to arrive at the delivery terminal by 9/13/23. - The PlushRugs Team
It's been 10 days since I placed the order, but the item has not been received yet.
By Helen K.
Response from PlushRugs· Sep 11, 2023
Good Morning Helen, I'm going to have my customer service team reach out to you regarding your order because from our side the FedEx tracking # that was sent to you on Sept 1st, shows out for delivery today. We will make sure this gets taken care of immediately. Regards, - The Plushrugs Team
