Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
680 approved reviews, newest moderated first
Customer service was great. I was notified as soon as the rug was back in stock. Color was spot on, matches exactly what I wanted it to. Once I ordered, it came quickly. I am very satisfied with all. Thank you, Helen
By Helen
The rug I ordered is beautiful and just as it appeared in pictures. It is great quality and made well. The rug came quickly after I ordered it so I did not have to wait long to enjoy it in my space. The company had good communication and customer care. I'm so happy with the Plush Rugs company!
By Laura
Great product, exactly as advertised. Excellent quality. Packaging and shipping were above expectation. I wouls definitely buy through plushrugs.com again!
By Jeff
I have been tracking this Savafieh rug for a year! How nice Plush Rugs had it in stock. The quality and price are excellent. Very fast shipping. Well wrapped. Thank you.
By Cynthia
Good deal on a nice carpet, delivered timely. All around nice service!
By Kristen
Excellent quality rug, fast shipping. Thank you.
By customer
Didn’t love the rug, but the customer service was fantastic making a return.
By colleen
Nothing like the picture. So disappointed.
By Rosemary
Response from PlushRugs· Nov 9, 2023
Thank you for bringing this issue to our attention, I'm very sorry to hear the rug wasn't what you expected. I have alerted one of our customer service agents to contact you directly to assist with getting this resolved right away. - The PlushRugs Team
