The customer service is excellent
The customer service is excellent. I really appreciate it.
By Stephanie
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
2,718 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Virtual primary care and mental health treatment when you need it. Get personalized, high-quality healthcare by talking to top U.S. medical doctors all from the ease of your smartphone.
PlushCare Virtual Healthcare: online doctor (plushcare.com) has 2,718 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
2,718 approved reviews, newest moderated first
The customer service is excellent. I really appreciate it.
By Stephanie
Dr. Elizabeth Klenk is the best Dr I have had since using PlushCare. She is compassionate and informative and intelligent. I will be using her again!
By customer
Happy to have a doctor there when you need one, thanks!
By Michael
It’s BS you won’t let me cancel through the app. It resulted in me being charged $14.99 for no reason. I will not be back. It’s clear it’s an intentional ploy to reap additional months charges from your customers.
By Ryan
Response from PlushCare Virtual Healthcare: online doctor· Oct 23, 2020
Hi, thank you for your feedback. If possible we would like to get more information on what happened so we can make some product and engineering changes. Please contact [email protected]. Looking forward to hearing from you!
It's quick and easy to use and the doctors are great.
By Layla
Great service!
By customer V.
Dr. Garcia's smile is refreshing and reassuring. Our appointments are informative and efficient.
By David
I signed up for their service today and scheduled an appointment for 1PM MST with Dr. Austin Smith. I signed on at 12:55PM MST, signed off at 1:28PM MST. Doctor did not join the call at any point in time.
By Sam S.
Response from PlushCare Virtual Healthcare: online doctor· Oct 21, 2020
Hi Sam, thank you for taking the time to leave a review. I apologize for the inconvenience! It looks like there was some confusion over the appointment time since your location does not observe daylight savings time. If you have any questions or further feedback, please contact [email protected]