PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Helpful and happy

In my own genuine experience, I like the online doctor, Dr, Taylor.. Unfortunately, she is only as good as the weakest link - In my experience, the PlushCare Service Team can use a series of improvements - 1) At present, they use a courier service to transfer blood samples from out of state patients (like me) back to their California state lab for testing, but this process takes too long, and the blood samples go bad (as I just learned the hard way). Unfortunately, I had to redraw blood under a local doctor her to get the job done right.. This problem can be fixed if they simply used a local service for this testing.. 2) Also, in my experience, the PlushCare Staff does not respond to their follow-up emails to an online visit, including the nurses, and Dr. Taylor. 3) In the last week, I noted there is a total disconnect of communication between the Sonora Quest Lab and PlushCare.

Very convenient. Very knowledgeable Very compassionet.

It is so nice to actually get an appointment and get the help you know you need without having to go to the ER. It seems our doctor always has a long wait list for appointments, even when it is something as simple yet miserable as Pink Eye. I'm thankful I could get an appointment early in the morning and be put on the antibiotics I needed to feel better and get back to work. I'm planning to use this app again!

I registered with Plush Care and booked an appointment today with one of their doctors. I logged in at the time of my 6:30 appointment and waited a full hour. This doctor broke the appointment. I called their helpline and have been on hold for over an hour. Terrible patient care and terrible customer care. Would never recommend Plush Care

25 days after I did labs provider drops me for no reason and I get a free appointment with someone else ? So now they have to do my labs after being told by two previous providers I need to go to someone that specalizes in thyroid health to provide medication which isn’t true - I feel like I wasted 100$ and I still haven’t gotten any help or medication after being on plush care for MONTHS providers are rude btw

They misrepresent their charges.

they keep trying to charge me a fee after i cancelled the membership TWICE - including one time on the phone. The only reason i even found out they were attempting to continue charging me is because i got a new card and they emailed me three times asking me to 'update payment'. like no I CANCELLED your service twice stop trying to take my money