PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

I highly recommend for anyone to use them. Customer service is great never had anyone with a bad attitude. It's really hard to put into words how great Dr Salzburg and Melissa are the best and go out of their way to give the support you need.

Doctor Doyle promised to send me details on everything we talked about including what probiotics to take, Omega-3s, etc. All she did was fill a prescription. She also rushed me in my appointment and hardly asked me any questions. What a scam.

***They're FINALLY being sued with a class action lawsuit for their deceptive ways. Look it up and read through it before you decide whether you want to give them the time of day or your money! I will never ever use them again and wouldn't recommend to my worst enemy! Very SCAMMY, they signed me up for a monthly subscription WITHOUT my consent! I thought I was paying for the ONE TIME appt but nope, they decided that THEY wanted to put me on a monthly so they took 3 monthly payments before I realized and had to call and cancel. They're not transparent at all! The Doctor I saw was horrible, I couldn't get in to see my regular doctor for months and I needed my medicine, a med they advertise they can refill with no problem. Yeah right! They will refill it but I was told I have to wait for them to request all of my medical records before they would refill it. So much for that. I had symptoms of a UTI and my fibromyalgia was flaring up but the dr told me that I had covid instead and was insistent on it. I couldn't get a word in anyways and the dr was just over all rude. She apparently prescribed something and sent it to I don't know what pharmacy. I didn't bother with it yet they told me I picked it up. Are you serious!? I didn't pick up anything from anywhere but yet they're insistent on that also. They're an absolute joke and I pray the lawsuit against them prevails.

This company IS a scam. The 5 star reviews are obviously bots or paid for. The negative reviews are very accurate. Their "customer service" is just a human robot who doesn't seem to "get it" if you call in for an issue. Excuse after excuse for appointment rescheduling. Doctors are not real.

It's easy to use, and a great way to see a doctor who is able to identify your problems, and offer solutions that work, all from the comfort of your own home (like an old fashioned house call). I've used PLUSH on a few occasions, and each doctor I've spoken with has been friendly and great at diagnosing the problems.

The doctors are very rude. I have asthma the doctor kept trying to over talk me like I'm a child. customer service is very bad so make a long story short I never received my medicine which I need to breathe!! all the doctor had to do was refill the prescription. Instead I was met with attitude and treated with disrespect.

Customer service has seriously gone downhill over the last year. They take up to 5 days to respond and don't always resolve the issue. And there are always issues: I get my medication delivered, and Plushcare has consistently messed up that process. The medication never gets shipped unless I bother customer service to check on it, but again, they won't respond until almost a week later. This latest experience had them set my medication for pick up at a pharmacy in California when I live in Texas. This happened a week ago and it's still not resolved. I'll be canceling my membership over this; it isn't worth the stress. Update: 6 days after I left this review, the problem still isn't resolved. I've gotten mixed, inconsistent information from customer support, who are trying to push the blame entirely onto the pharmacy. According to the pharmacy, PlushCare never even sent my original prescription. Insanely bad customer service; stay far away from this company.

I had a great experience with Dr. Saleem Shahzad; he is always professional, a good listener, and helpful!