Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
PlusCup – Personalized Videos for Kids & AdultsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours.Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com
PlusCup – Personalized Videos for Kids & Adults (pluscup.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
654 approved reviews, newest moderated first
Extremely fast delivery, even without paying the expedite fee, very cute personalized video for my daughter for her birthday. I'm happy I found this as she will absolutely love her birthday message from her favorite character. 100% recommend without hesitation, no issues whatsoever
By Ana C.
Not terrible, but not what I expected. Other than the opening sequence with my daughter photo, the video was not very specific to her occasion. It was just clips from familiar bluey episodes. But my bigger issue is that even after describing the proper pronunciation of my daughter’s name, it was pronounced incorrectly, further adding to the lack of specificity of the video package.
By Bob
Response from PlusCup – Personalized Videos for Kids & Adults· Dec 7, 2025
Hi Bob, Thank you for your honest feedback, and I’m really sorry we didn’t meet your expectations, especially regarding the pronunciation of your daughter’s name. We completely understand how important those personal details are. We’d really appreciate the chance to fix this for you. Could you please send us an email at [email protected] so we can follow up directly? We’re happy to remake the video with the corrected name, make it more specific to your occasion, or even offer you another theme if you prefer. We truly want this to feel special for your daughter, and we’re here to make it right if it’s not too late. Thank you again for letting us know.
Omg this was for my baby first birthday I almost cried !!!! She seen it early ! And was just dancing !!
By lasha P.
I love it my godson love it as well 😊
By Shanda W.
Super quick turnaround! The video was amazing I can’t wait for my daughter to see it!
By Jacqueline Ann S.
MY SON LOVE THE VIDEO SO MUCH. WE WATCHED IT MULTIPLE TIMES. ALL OF HIS COUSINS WAS ASKING HOW DID YOU DO THAT. HE WAS SO SHOCKED AND HAPPY TO SEE BLUE AND BINGO WISH HIM A HAPPY BIRTHDAY. The process was fast. I will definitely purchase another video for Christmas. Thank you PlusCup for making my son birthday a very special one!!
By Keshia J.
Super vidéo. Reçu le jour même de la commande. Super bien fait. Faudra avoir le choix entre plusieurs thèmes que seulement bleuy car c'est trop bien
By Emi
i requested a video for my daughter, specifically in dutch, contacted the customer service to see if that's possible, as dutch is not in the languages they support on the website, the response was quick, they made it happen, overall the service was easy and good results, the video quality was better than i expected, i personally loved it
By Mostafa I.
