Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
654 reviews
PlusCup – Personalized Videos for Kids & AdultsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours.Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com
PlusCup – Personalized Videos for Kids & Adults (pluscup.com) has 654 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
654 approved reviews, newest moderated first
Excellent customer service, super responsive after I filled out a contact form, and the personalized Gabby's Dollhouse video is so cute. One of the names was mispronounced and they went back and edited it very quickly. I can't wait for my niece to see her video on her birthday! Highly recommend for the kiddos.
By Danielle C.
Saw this advertised on Instagram and would highly recommend. I selected the Spidey & Friends as our child is having a Marvel Superhero party so this was ideal. We got sent the personalised video within 24hours but were not 100% happy with the pronunciation but with a email reply we got it sorted on the same day. Highly recommend. Thanks
By Ian S.
I’m in awe! I’ve been ugly crying and watching the video over and over. It was made perfectly! My daughter is going to LOVEEE it! I paid for the 24hr service the morning of March 2nd & and it was in my email by 9:30PM on the 3rd
By Breanna D.
Worth every penny! Paid for the express service and it took around 12 hours which was incredible. The video itself was amazing and my daughter was smiling throughout! Thank you for creating something beautiful that she can watch over and over again!
By Olivia B.
The video for my granddaughter is lovely and perfect. She is going to sing and dance Huntrix Golden at her 6 years birthday party herself. I am sure she will love the video. I was surprised that there is also a Happy birthday wish in Finnish language!
By Ursula N.
I’ve tried multiple times to show this to my granddaughter. I’m very computer savvy. I can’t send it to her. NONE OF YOUR CODES THAT you SEND WORK!! RIP OFF!
By Judy C.
Response from PlusCup – Personalized Videos for Kids & Adults· Mar 8, 2026
Hi Judy, We did reply to your email earlier and suggested forwarding the email you received with the video to someone you know so they can help open or download it. Sometimes email apps block links or codes, which can cause this issue. If you still cannot access it, please reply to our email and we’ll resend the video to you again. We’re here to help. Thank you, PlusCup Team
This was my first time to do a birthday message clip for my child. PlusCup process was so fast I received the clip the same day and I was so excited to purchase this. The quality is great and I am very happy with the clip I added a personalised picture and it’s very clear and perfect. Although i assumed i was receiving a USB I didn’t realise it was a link only. But overall I really can’t wait for my little girl to watch it and see her little face. Thank you so much 10/10
By Bushra
Amazing first 3 year old video amazing amazing amazing
By Charles S.
