PlungeReviews of plunge.com

Response from Plunge· Aug 20, 2025

Hi William, I do apologize for your experience with Plunge not being what you or we would have hoped for you. I am not currently seeing any orders under the name: William Shaffer If any further assistance is needed, can you please send a support ticket to: [email protected] While our Pop-up and Air tub are designed for more mobile and accommodable experience, we always want our customers to be able to enjoy their units to their full extent as they are all covered under our 1 year factory warranty. Please let us know how we may assist further! - Plunge Customer Support

Response from Plunge· Aug 20, 2025

Hi Austin, I do so apologize that your zipper arrived weak and any delay in assistance that you experienced on your end. I am not currently seeing any orders under Austin Worrell, or support tickets under that name either. Can you please reach out to: [email protected] if you have yet to be assisted with anything you may need? I can also assure you that these units are created shipped from Northern California and go through rigorous testing and QA to ensure these get to our customers ready to be enjoyed. We do so apologize if that was not the experience for you and hope to assist further as needed! - Plunge Customer Support

Response from Plunge· Aug 20, 2025

Hi Matthew, I do so apologize for any delay you may have experienced in your fulfillment and delivery of purchase! I am not currently seeing any open orders under Matthew Lucas. If not having yet done so, can you please send a support request to [email protected] so we can link this to the order and provide you with any updates that may be needed? Thanks so much for your help and we do apologize for any potential delay experienced, Matt. - Plunge Customer Support

Response from Plunge· Aug 20, 2025

Hi Jess, I am so sorry to hear your unit arrived late and experienced issues upon arrival. I am not seeing an outreach under your user name: Jess Moser We want to make sure we are getting you the proper assistance and providing you the support you need! Can you please send a support ticket to: [email protected] so we can best asses and assist? Thank you so much, Jess in your assistance in getting you the help you need. - Plunge Customer Support

Response from Plunge· Aug 7, 2025

Craig, We want to start by acknowledging that you’ve had a truly frustrating experience, and we’re really sorry it’s unfolded this way. Between the initial defect, the delays, and the communication gaps, there have been multiple breakdowns — and we completely understand why you’re disappointed. From the time the door issue was first reported, we’ve been working to resolve it, but the standard fixes that typically work didn’t in your case. That led us to issue a full door replacement. There was also a timing gap while your sauna was in transition during your move, and we agreed to complete the repair once everything was reassembled. I know this has been a long journey and we are actively working to get this taken care of for you so you can start using your sauna again. We take full responsibility for the overall experience and are treating your situation as a serious learning opportunity. We’re actively reviewing what went wrong so we can better support not only you moving forward, but all of our customers. Thank you for your honest feedback and for being a long-time member of the Plunge community — it means a lot. – The Plunge Team

Response from Plunge· Jul 21, 2025

John, Thank you for sharing your experience. We completely understand how frustrating it is to deal with repeated issues, especially when they lead to extended downtime. That’s never what we want for our customers, and we’re genuinely sorry for the disruption this has caused. Looking at your account, we can see that most of the issues occurred within a concentrated timeframe. Primarily during the summer of 2024, when there were back-to-back failures, and again more recently. Unfortunately, the pump you needed was temporarily out of stock due to a delayed shipment from our manufacturer, which added more downtime than usual. We know how discouraging that must have felt, especially during a season when you were likely hoping to use your Plunge regularly. That said, based on what we’re seeing, it doesn’t appear your unit was down most of the time over the two years since purchase, but we’d truly appreciate the opportunity to connect in case there’s something we’ve missed. Your feedback helps us improve not just your experience, but how we support other customers moving forward. Thanks again for taking the time to share your thoughts and we’re here if you’re open to reconnecting. – The Plunge Team

Response from Plunge· Jul 21, 2025

Joan, We’re really sorry to hear that your experience with the chiller left you feeling this way. We know how disappointing it is when a product doesn’t perform as expected, especially after just a few months. Looking into your case, it shows that our team was actively working with you throughout the entire process. We helped troubleshoot the early concerns you brought up, and once it was clear that the chiller had malfunctioned, we moved forward with a full replacement. We appreciate your patience during that time and understand how frustrating it can feel when things don’t go smoothly. We’re here to support you moving forward, and if there’s anything still unresolved, we’re more than happy to take another look. – The Plunge Team

Response from Plunge· Aug 23, 2025

Hi Sean, I want to extend my sincere apologies your experience has not been what we would want for any of our customers. I do see that you have had tickets open with us and had to get support with a few replacements at this time. I am so sorry that this has occurred for you. I am however extremely thankful that you were able to reach out within your warranty period and receive those replacements as covered under your warranty. Although I do see everything resolved on our end via those previous outreaches, if anything at all is still not operating properly for you at this time, please know we are here to assist and get things resolved for you. We truly appreciate your service and once again we apologize this experience has not been the seamless one we would want for you. If anything additional is needed, please let us know at [email protected] Thanks again for your feedback as we continue to work to improve this experience for you. - Plunge Customer Support